Account Manager

Job Description

Hireframe is a remote staffing company that helps US-based startups and growth-stage companies build high-performing offshore teams. Our clients are founders, operators, and lean teams — not enterprise procurement departments. They move fast, change direction, and expect their partners to think alongside them. We operate like a startup ourselves: no bureaucracy, high ownership, and a constant bias toward action.

This is a full-cycle account management role. You will own a portfolio of 20+ active clients across a range of industries — and be responsible for their retention, satisfaction, and growth. You are not a coordinator or a customer service rep. You are the person clients call when something matters, and you are expected to have an answer, a plan, or a path to one.

This role is designed for someone earlier in their career who has already proven they can own client relationships independently, and who wants to develop into a senior strategic AM over time. You will be coached, challenged, and given real ownership from day one but we expect you to come with strong fundamentals and a drive to grow into more.

What you'll own:

• A portfolio of 20+ active client accounts across the US — primarily startups, founder-led businesses, and growth-stage companies
• Monthly client syncs: setting the agenda, running the call, capturing action items, uncovering future needs, and following through
• Account health: proactively monitoring engagement, identifying risk signals before they become churn
• Expansion: recognizing when a client is ready to grow and initiating those conversations
• Coordination with the recruiting team on active placements — you are the client’s point of accountability
• Data hygiene: accurate, up-to-date account data, notes, and next steps at all times
• Escalation: knowing when a situation needs leadership, and escalating clearly and early vs. fully owning your accounts and making the best decisions for both the client and Hireframe

Requirements

• 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
• Experience working in a startup or high-growth environment, with the ability to thrive alongside founders, lean teams, and rapidly evolving processes.
• Excellent English communication skills, both written and verbal, with the confidence to communicate effectively with US-based clients.
• Availability to work during US business hours and align schedules with client needs.
• Highly coachable and growth-oriented, with a willingness to ask questions, absorb feedback, and implement improvements quickly.
• Strong goal-oriented mindset, with the ability to track performance, take ownership of retention and expansion metrics, and remain accountable for results.
• Demonstrated proactive communication skills, consistently providing updates and addressing issues before being prompted.
• Exceptional organizational and time-management skills, with the ability to effectively manage a high volume of clients in a fast-paced environment without sacrificing quality or attention to detail.

Nice to have:

• Experience in staffing, recruiting, HR, or professional services
• Prior exposure to US-based startup culture and expectations
• Experience managing or coordinating across offshore teams

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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