Customer Service Representative Full time (Wedding Services)
- Getwingapp
- Remote Philippines
Job Description
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
And we’re looking for a Customer Service Representative to start immediately!
Client business Overview: A Large bridal service business with high volume of brides daily. Heavily women-employed company. Currently producing custom software system. In scale mode expecting significant growth.
Goal: Hire a bridal coordinator to manage client workflows, bookings, emails, customer service, and project management for brides throughout their journey with the company.
Key Specific Tasks VA will do:
- Managing workflows and tasks in CRM (Dubsado)
- Email communication and customer service
- Invoicing and bookings management
Tools/Software to use:
- Dubsado (CRM system) - must have experience or ability to learn quickly
- Slack - for communication
- Asana - for task management
Qualifications:
• At least 3 years of proven experience as Customer Service Representative assisting international clients
• Excellent English communication skills, both written and verbal
• Impeccable interpersonal skills
• Familiarities with current technologies, like desktop sharing, cloud services, CRMs, and VoIP
• Experience with word-processing software and spreadsheets (e.g. MS Office)
• Knowledge of online calendars and scheduling (e.g. Google Calendar)
• Excellent phone, email, and instant messaging communication skills
• Tech Savvy
• Proactive attitude
• Able to work on a graveyard shift
Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps wired connection
• Backup Internet Service Speed: at least 10 Mbps
Benefits:
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay
Schedule: 9am-6pm EST (full time)
Location: This is a remote, PH-based job
Salary Package: PHP 38,000/month
Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
