Customer Service Representative

Job Description

Treantly is looking for a friendly and solutions-oriented Customer Service Representative to work remotely as the first point of contact for customers. You will support customer inquiries, build strong relationships, and ensure a smooth and positive customer experience while working from home.

Responsibilities

• Respond to customer inquiries via phone, email, and text message in a timely and professional manner from a home-based setup
• Troubleshoot customer issues and provide clear, accurate information about products, services, and account concerns
• Document all customer interactions accurately in internal systems and escalate complex issues to the appropriate teams when needed
• Identify recurring customer concerns and share insights to help improve processes and service quality
• Meet or exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction

Requirements

Must-Have Requirements:

• 3–4 years of customer service or client-facing experience
• Strong written and verbal English communication skills
• Ability to manage multiple conversations and priorities in a remote work environment
• Calm, empathetic, and professional demeanor, especially in high-pressure situations
• High school diploma or equivalent; post-secondary education is an advantage
• Strong technical aptitude and ability to quickly learn new systems and tools
• Comfortable working independently in a work-from-home setup
• Highly organized with strong attention to detail and accurate documentation skills

Benefits

What we Offer:

• Opportunities for growth and advancement
• Health Insurance under Maxicare

Work Hours:

• Full-time, EST business hours, Remote