Technical Customer Service and Accounts Receivable Specialist

Job Description

Schedule: Monday – Friday, 10:00 AM – 2:00 PM EST

Position Overview: We are seeking a versatile and detail-oriented Part-Time Customer Service and Accounts Receivable Specialist to join our team. The ideal candidate will bring strong customer service skills, technical expertise, and experience in accounts receivable to support multiple functions effectively. This role is pivotal in maintaining excellent client relations and ensuring seamless financial operations.

Key Responsibilities:

1. Customer Service:
• Provide exceptional service by addressing client inquiries, resolving issues promptly, and maintaining a professional demeanor.
• Communicate effectively with clients via phone, email, and other channels to ensure a positive experience.
2. Accounts Receivable:
• Manage invoicing, payment processing, and account reconciliation.
• Follow up on outstanding balances to ensure timely payments.
• Maintain accurate records of transactions and generate reports as needed.
3. Technical Support:
• Assist with basic troubleshooting and technical inquiries from clients.
• Collaborate with technical teams to address and resolve more complex issues.
4. Cross-Functional Contributions:
• Support various operational tasks, including data entry, documentation, and reporting.
• Contribute to process improvements and workflow optimizations.

Requirements

• Proven experience in customer service with a client-focused mindset.

• Background in accounts receivable, including invoicing, payment follow-ups, and reconciliations.
• Basic technical knowledge or experience in troubleshooting and resolving client issues.
• Strong organizational skills with attention to detail and accuracy.
• Excellent verbal and written communication abilities.
• Ability to multitask and prioritize responsibilities effectively.

Preferred Skills:

• Familiarity with accounting software and tools.
• Exposure to technical environments or IT support.
• A proactive approach to identifying and solving problems.