Technical Program Manager

Strategic Client Engagement: Masterfully navigate complex client interactions and co-build agile team structures to ensure project success. You'll serve as a trusted advisor to our clients, understanding their needs deeply and aligning our efforts to their business outcomes.

Global Project Leadership: Lead global projects and program-level engagements with multiple, cross-functional teams. Your expertise will guide the most complex engagements, integrating multiple work streams and practice areas to deliver cohesive and impactful solutions.

Managerial Leadership: Provide supervision, mentorship, and growth opportunities for managers within your engagements or practice area. Your leadership will empower other managers to excel and drive their teams toward excellence.

Agile Excellence: Utilize your full-cycle product development expertise and deep understanding of Agile methodologies to drive team efficiency and product quality. Ensure proper account governance and risk management strategies are in place and effectively executed.

Delivery and Execution: Demonstrate your ability to manage complex solutions and multi-workstream engagements. Plan, resource, and deliver projects with a data-minded and methodical approach, ensuring accountability across all stages of work.

Full-cycle product development expertise - A proven track record of success in leading global projects and navigating complex client accounts, with at least 10 years of relevant leadership experience in product development.

8+ years leading end-to-end program management for large-scale retail technology transformation initiatives, including POS modernization, store systems, and enterprise platform deployments across thousands of locations.

Leadership Skills: 5 years of leadership experience, with an exceptional ability to lead high-performing teams, manage other managers, and influence cross-functional collaboration. Executive-level communication skills are essential for engaging with technical and business stakeholders.

Technical Expertise: Demonstrated strength in Agile software development methodologies, managing actionable backlogs, and leading technical strategy for engagements. Your background will include significant experience in delivering digital products from conception to launch.

Strategic Vision: Ability to absorb complex information and communicate effectively to both technical and non-technical audiences. You'll have a strong understanding of the external business environment and its impact on strategy and operations.

Experience in designing and implementing deployment strategies (e.g., A/B rollout, phased releases) to minimize production risk and reduce store downtime.

Establish program KPIs, metrics, and ROI models; prepare executive and board-level reporting to support investment decisions and transformation funding

Experience in identifying and implementing AI-driven operational improvements 

Education: Bachelor’s degree or higher in a related field. Relevant professional certifications and a record of continuous learning in product development and agile practices are highly desirable.

Executive level written and verbal english communication skills. Demonstrated success communicating with,  influencing, and setting expectations with technical and business stakeholders

5 year of consulting experience, preferably in a professional services firm or in an internal consultancy to executive stakeholders

Experience using quantitative and qualitative data to inform design decisions and drive change

Excellent English language skills, both verbal and written

While we work nearly 100% remote, occasional travel (~1-2x/year) to 3Pillar sites and client locations will be required in this role to support ongoing team and client engagement

Medical & dental insurance - with employee contributions

LTD, Life & AD&D insurance - employee paid 

Paid time off

10 Paid Holidays

RRSP with Employer Matching

Flexible work policy

Imagine a flexible work environment -- whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.

You will be part of a global team, learning from top talent around the world and across cultures, speaking English everyday. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.

We're big on your well-being -- as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best.

Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries.

We are an equal opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally.