Client Success Manager - Trivium Group

Job Description

Remote | Full-Time | Amazon Growth Agency

This is not a check-in-with-clients-once-a-week seat.

Trivium Group is an Inc. 5000-ranked, Clutch Award-winning Amazon growth agency. We manage millions in ad spend and help brands scale profitably on the world’s most competitive marketplace. Our CSMs don’t manage accounts — they own outcomes.

We’re hiring a Client Success Manager who moves fast, thinks in data, sweats the details, and treats every client like their own business.

Requirements

What You’ll Actually Do

Own 20–40 client accounts end-to-end

• You are the single point of accountability for client results and retention
• Run onboarding, set strategy, deliver results, retain the account — the full lifecycle
• 2-hour response time during business hours, no exception

Drive results, not reports

• Analyze brands' performance and profitability weekly
• Diagnose problems before the client notices them
• Translate numbers into clear, confident client communication

Execute with precision

• Build and follow structured processes for every account (audits, keyword research, campaign architecture, optimization cycles)
• Log every change. Document every decision. Nothing slips through the cracks.
• Coordinate with PPC strategists daily — you own the relationship, they own execution, and both of you own the result
• Flag and escalate within hours, not days

Operate at Trivium’s pace

• We don’t do slow. Scaling decisions get 2–3 weeks to play out, then we adjust. Every week has a purpose.
• When something breaks, you fix it the same day or escalate by EOD
• You’ll manage 1,000+ Slack messages a day with structure and discipline — unread = your to-do list
• If performance is flat for 3 weeks, you’re already pitching the strategic pivot

Who This Is For

• 3+ years of CSM or account management experience at a digital/e-commerce agency (Amazon agency experience is a major plus)
• You’ve managed 20+ client accounts simultaneously and didn’t drop the ball
• You’re analytical — you think in ACOS, TACOS, sessions, conversion rate, and margin
• You’re fast — you hate waiting, you hate bottlenecks, you move things forward
• You’re detailed — your reports don’t have typos, your data is always current, your processes are documented
• You communicate with clarity and confidence — clients trust you because you know what you’re talking about
• You take ownership — you don’t say “that’s not my job”
• Fluent English (written and spoken — advanced level required)

Who This Is NOT For

• You prefer a predictable, low-pressure environment
• You need to be told what to do every day
• You think “good enough” is good enough
• You avoid difficult conversations with clients
• You’re not comfortable making decisions with imperfect data

Benefits

Compensation & Benefits

• $3,000–$5,000/month (based on experience and location)
• 100% Remote
• 25 PTO days + 9 paid holidays
• Professional development + direct mentorship from leadership
• Join an 80+ person agency ranked Inc. 5000 #170, managing $24M+ in Amazon ad spend

The Tools You’ll Use

Slack, Amazon Seller Central, Amazon Advertising Console, Helium 10, Jungle Scout, DataDive, My Real Profit, Adlabs, HubSpot, Fathom, ClickUp, and AI-powered internal tools (including our proprietary AI ops agent).

How to Stand Out

In your interview, tell us about a time you saved a client who was about to churn. What did you see? What did you do? What happened? We want specifics, not buzzwords.