Charter Sales Representative

Job Description

Charter Sales Executive (Private Aviation & Luxury Travel) – Remote

Position Type: Full-Time, Remote
Working Hours: EST

About Pavago

At Pavago, we are hiring on behalf of one of our premier clients in the private aviation industry to bring on a Charter Sales Executive who will play a pivotal role in delivering an exceptional travel experience to high-value clientele.

This role requires someone who excels in relationship-building, communicates with confidence and sophistication, and thrives in a fast-paced, luxury-focused environment.

You will be responsible for managing charter inquiries, crafting tailored flight solutions, and guiding clients through every step of the booking process—ensuring a seamless, world-class experience from the very first point of contact.

Key Responsibilities

Charter Sales & Deal Conversion

• Manage and convert qualified sales leads into closed deals using company-provided opportunities
• Understand client travel requirements and recommend tailored private aviation solutions
• Build trust quickly and guide prospects through the booking process
• Maximize conversion rates while delivering a premium customer experience
• Maintain consistent follow-up with prospects and active clients

Client Relationship Management

• Build and nurture strong relationships with clients to enhance satisfaction and encourage repeat business
• Deliver exceptional service throughout the client journey, from inquiry to post-flight follow-up
• Maintain a high-touch, white-glove approach to customer communication
• Ensure clients feel supported, informed, and valued throughout every interaction

Communication & Coordination

• Communicate promptly, professionally, and effectively across:
• Slack
• WhatsApp
• Email
• Phone
• Coordinate with internal teams to ensure smooth booking execution and client satisfaction
• Support seamless service delivery through effective collaboration and communication

CRM & Sales Operations

• Maintain accurate CRM records and client information
• Track sales activity, opportunities, and pipeline progression
• Support reporting efforts and sales performance visibility
• Ensure all client interactions and updates are documented accurately

On-Call Support

• Participate in a rotating on-call schedule to support client inquiries and charter requests
• Maintain professionalism and responsiveness during time-sensitive situations
• Help ensure continuous service coverage and operational reliability

What Makes You a Perfect Fit

Sales Experience

• Proven experience in sales, ideally within:
• Private aviation
• Luxury travel
• Hospitality
• High-ticket sales
• Relationship-driven client-facing environments
• Strong consultative selling and relationship management abilities

Communication Skills

• Excellent verbal and written English communication skills
• Strong ability to build trust and credibility with high-net-worth clients
• Professional, polished, and customer-focused communication style

Self-Motivated & Resourceful

• Ability to work independently in a remote environment
• Strong sense of accountability and ownership
• Proactive problem-solving and decision-making skills
• Comfortable operating with minimal supervision

On-Call Flexibility

• Comfortable managing client inquiries on a rotating schedule
• Able to remain responsive, composed, and professional under pressure
• Flexible with varying client needs and time-sensitive requests

Technical Proficiency

• Familiarity with:
• Slack
• WhatsApp
• CRM platforms such as Salesforce
• Comfortable learning and adapting to new systems and technology

Industry & Technical Knowledge

• Knowledge of the private aviation industry
• Familiarity with:
• Part 135 operations
• Avinode or similar charter platforms
• Cryptocurrency transaction fundamentals
• Private jet models and specifications
• Cabin configurations
• Aircraft range and operational capabilities

What Makes You Successful

• You build relationships, not just transactions
• You thrive in luxury service environments
• You communicate with confidence and professionalism
• You are highly organized and responsive
• You remain calm under pressure and deliver exceptional client experiences
• You take ownership of the customer journey from inquiry through booking

Interview Process

Initial Phone Interview

Brief discussion to assess communication skills and sales background.

Video Interview

A more detailed conversation about experience, client handling, and logistics understanding.

Final Interview

Discussion with the client to ensure cultural and operational alignment.

Apply Now

If you have experience in high-ticket sales, enjoy building long-term client relationships, and want to work in the private aviation industry while delivering world-class service, this opportunity could be an excellent fit.