Technical Architect

Job Description

Who We Are

Stitch is the global leader in helping brands drive CRM performance through Braze and Databricks. We work with Fortune 1000 brands to design and execute martech-driven solutions and lifecycle marketing strategies that drive meaningful outcomes. Our fast-growing team spans the US, UK, and Canada.

We’re actively building the best customer relationship marketing (CRM) consultancy in the world. Not the biggest—the best. We’re looking for teammates who are energized by this challenge.

Who You Are

First and foremost, you’re motivated by impact. To be the best CRM consultancy in the world, we have to be motivated by performance—both in how our work drives outcomes for our customers, and for how our work drives outcomes for Stitch.

This means you’re not content with status quo—you’re always looking towards what’s next and seeking opportunities to grow yourself, grow our customers, and grow Stitch. You have relentless standards and uphold them unapologetically. You move nimbly, take ownership, drive things forward, and make the people around you better. If this sounds like you, you will thrive here.

Who Your Team Will Be

Stitchers come with diverse backgrounds and experiences—but we are tied together by our Common Threads. These are the values that define our Stitchers:

Form Lasting Bonds — We’re a people business. We consistently show up for our team, our partners, and our clients in ways that build trust and champion others.

Seek Solutions — We aren’t order takers. We’re solution designers. We solve problems, move fast, deliver excellence, and drive results. We always have a point of view.

Don’t Settle — We don’t accept the way things have always been done. We think bigger, pursue growth, and find motivation in the discomfort that scares most people away.

Take the Lead — We forge our own path without waiting for permission. We push boundaries, lead our team and customers, and find the answer when one doesn’t exist yet.

The Role

As a Technical Architect at Stitch, you operate at the intersection of Braze and everything around it—CDPs, CRMs, data warehouses, middleware, and custom APIs. You design and build end-to-end integrations across the full ecosystem and write production-quality code in Python or JavaScript to make it all run. You don't just sketch architectures; you build them, debug them, and optimize them for scale.

When something breaks, you're the one who finds it: digging through logs, network traces, and API tooling until you have an answer and a fix. You lead technical workstreams with a clear point-of-view, mentor Consultant Technical Architects to grow the team's depth, and help clients make smart decisions about the technical approach that's right for their environment.

What You’ll Do

• Partner directly with clients to design and implement custom API integrations (REST, webhooks, authentication flows) between Braze and client systems.
• Architect data ingestion—event schemas, data models, and integration patterns (batch, streaming, event-driven) optimized for scale, including pipelines sourced from Snowflake and Databricks environments.
• Write Python and/or JavaScript for middleware development, automation, and authentication flows.
• Configure advanced Segment/CDP environments: ID resolution, custom transformations, workspace management, issue diagnosis—including connections to cloud data platforms.
• Support SDK implementations and troubleshoot mobile/web integration issues with code samples and best practices.
• Debug integration failures using logs, network traces, API testing tools, and Chrome DevTools.
• Lead technical workstreams within larger project plans. Balance technical perfection with timeline pragmatism.
• Create client-ready technical documentation: architecture diagrams, API specs, data dictionaries, runbooks.
• Mentor Consultant Technical Architects on integration approaches, troubleshooting, and client communication.
• Manage your time to meet billable targets of 36+ hours per week.
• Travel up to 20% for client meetings, workshops, and onsite engagements.
  

What You Bring

• Advanced Liquid: complex logic, nested conditions, data transformations, error handling, and Connected Content.
• Python and/or JavaScript: functional scripts for middleware, automation, and authentication management.
• Custom API integrations: REST, webhooks, authentication flows. Complex Postman request chaining and automated testing.
• SQL for data analysis and transformation logic. Complex JOINs and INSERT functions—comfortable querying directly in Snowflake or Databricks.
• Data architecture: schema design for complex use cases, normalization, performance considerations—including lakehouse and cloud data warehouse patterns.
• Familiarity with Databricks (Delta Lake, notebooks, Unity Catalog) and/or Snowflake (data sharing, Snowpipe, dynamic tables) as data sources powering downstream marketing activation is a big bonus!
• Segment/CDP: advanced configuration, ID resolution, custom transformations, issue diagnosis.
• SDK implementations and mobile/web troubleshooting with code samples.
• Debugging: logs, network traces, API responses, Chrome DevTools.
• Comprehensive documentation: client-ready data flow, user flow, and experience diagrams with standard notation. Clear guidance and explanations of architected solutions, decisions made, future versions, testing plans, and go-live approaches.
  

Tools You’ll Use

• Braze (advanced configuration, API automation).
• Postman (complex chaining, environments, automated testing).
• VS Code / Cursor (proficient development).
• LucidChart (client-ready diagrams).
• Bitbucket and Git/GitHub (branching, merging, collaboration).
• Segment or other CDP (advanced configuration).
• PGAdmin or database tool for query analysis.
• Chrome DevTools for network debugging.
• Snowflake and/or Databricks (data warehouse and lakehouse querying, pipeline integration).
  

How You Consult

You’re the technical authority on your engagements. Client engineering teams look to you for answers, approach recommendations, and architectural guidance.

• Lead requirements, validation, and ideation sessions with technical and business stakeholders.
• Advise clients on solution and platform tradeoffs. Navigate ambiguity and translate between marketers and developers.
• Build relationships with client technical leads. Become the Technical Architect they trust and request.
• Solve non-standard problems creatively. Identify process improvements for integration delivery.
• Own outcomes on your technical workstream. Lead without being asked.
• Share feedback with peers regularly that makes all of us better. Mentor junior members on diagnostic approaches and problem-solving.
  

What Success Looks Like

• Client engineering teams rely on your technical judgment. You’re the Technical Architect they request by name.
• Your integrations are architecturally sound—designed for scale, well-documented, and debuggable.
• You amplify your knowledge around you—junior members on your engagements are leveling up because you share freely and make everyone better.
• You’re identifying and advising on the optimal technical approach, not just implementing what’s requested.
  

What You’ll Get at Stitch

• The opportunity to work within multiple Fortune 1000 brands across the retail, media, gaming, quick-service, financial services, travel, and healthcare industries.
• Working alongside the most concentrated group of Braze experts in the world—backed by more Braze credentials and experience than any other company across the globe.
• The ability to feel your impact and shape how Stitch grows as we continue to scale through hypergrowth.
• The chance to learn new technologies (like Braze, Databricks, and AI) and grow faster than you ever have before.
• Of course, we offer competitive compensation, benefits, and growth opportunities, too.

Requirements

• 5–9 years of marketing technology consulting experience or applicable experience in technical roles with integration and architecture focus.
• Proficient in Python or JavaScript. Comfortable writing production-quality integration code.
• Experience leading technical workstreams on client projects.
• Experience with data integration platforms (e.g., Snowflake, Databricks).
• Experience leveraging AI code editors in your daily work (e.g., Cursor).
• Client-facing experience within an agency or consultancy required.
• Must be eligible to work in the United States, UK, or Canada without visa sponsorship.

Benefits

• Flexible PTO policy
• Monthly tech stipend
• Paid parental leave
• Medical, dental, vision, and life insurance
• In-person onboarding experience at our HQ in Indianapolis, Indiana
• Free mental wellness resources
• Medical, dental, vision, and life insurance
• 401k with company match