Strategic Account Manager (m/f/d)

Job Description

We're looking for a commercially minded professional who can help customers solve complex supply chain challenges and maximize the value they achieve from our solutions. 

In this role, you'll work alongside our Business Development team to win new business, shape customer solutions, help them to realize value and build compelling value propositions. Once customers are onboarded, you'll become their trusted commercial partner, identify new opportunities for growth and own the defend plan. Working closely with Customer Success during implementation phase. 

SkyCell is on a mission to change the world by revolutionizing the global supply chain. Our cutting-edge temperature-controlled container solutions ensure the safe delivery of life-saving pharmaceuticals, with sustainability at the core of everything we do.

We’re a fast-growing, purpose-driven company where you’ll make an impact, feel empowered, and thrive in a diverse, innovative environment.

Why SkyCell?

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

This is a highly cross-functional role that combines solution engineering, account growth management, customer engagement and strategic relationship management. 

Grow Existing Customers 

• Become the trusted commercial partner for assigned customers.  
• Build long-term relationships and ensure customers continue to realize value from SkyCell solutions.  
• Conduct regular business reviews and identify opportunities for growth.  
• Proactively manage risks to customer retention and satisfaction.  
• Drive expansion through new use cases, geographies, products and business units.  
• Work closely with Customer Success to deliver solution, satisfaction and meet customer expectations on solutions. 
• Turn successful customers into advocates and references.  

Support winning New Business 

• Partner with Business Development teams on strategic sales opportunities.  
• Understand customer challenges and translate them into compelling solutions.  
• Build business cases and value propositions that help customers make decisions.  
• Engage senior stakeholders across operations, procurement, quality and supply chain functions.  
• Help accelerate sales cycles and improve win rates.  
• Coordinate with product, pricing and commercial teams to deliver winning solutions.  

What Success Looks Like:

• Revenue growth across new and existing customers.  
• Strong customer retention and satisfaction.  
• Expansion within strategic accounts.  
• Faster sales cycles and improved win rates.  
• Trusted relationships with customers and internal teams. 

Requirements

What You'll Bring:

• Background: technical sales, account management, customer success, solution engineering, business development or enterprise sales.  Organised, proactive, structured, process-driven. 
• Comfortable navigating complex customer environments.  
• Experienced handling complex solutions. 
• Data driven approach to analyse and deliver appropriate solution to meet customer needs. 
• Comfortable to aggregate data to deliver customer biz reviews. 
• Strong ability to build relationships and influence stakeholders.  
• Excellent communication, presentation and problem-solving skills. 
• Preferably with experience in logistics or cold chain. 
• French or German speaking would be advantageous.

Benefits

What's In It For You?

⚡ Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.

🌟 Recognition & Growth: Opportunities for career advancement in a company that values your contributions.

💼 Hybrid Workplace: Modern workspaces (in Zurich, Zug and Hyderabad as well as our Skyhub in Basel) and a remote-friendly culture to inspire collaboration amongst a globally diverse team.

🎉 Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.

👶 Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.

🏖️ Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.

Ready to Make an Impact?

We’re not just offering a job; we’re offering a chance to be part of something bigger. At SkyCell, you’ll help build a future where pharmaceutical delivery is efficient, sustainable, and transformative.

Stay Connected with SkyCell

Visit http://www.skycell.ch and explore #WeAreSkyCell on LinkedIn

How to Apply

Simply click ‘apply for this job’ below! We can’t wait to meet you and discuss how you can contribute to our mission! Please note, we are unable to consider applications sent to us via email.

If you have any questions, you can contact our Talent Team ([email protected]).

SkyCell AG is an equal opportunity employer that values diversity and is committed to creating an inclusive environment for all. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, gender identity, age, disability, or any other legally protected characteristic.

For this position, if you are not located in, or able to relocate (without sponsorship) to one of the above locations, your application cannot be considered.