Support Specialist

Job Description

We’re looking for a Support Specialist with a strong background in QA and a sharp eye for troubleshooting, integration, and issue resolution. You turn complex technical challenges into clear solutions, ensuring seamless operations for our partners and a flawless gaming experience.

Requirements

🚀 Responsibilities

• Provide first-line support to operators and business partners via email, ticketing systems, and chat.
• Investigate and resolve issues related to game functionality, player sessions, transactions, jackpots, and integrations.
• Monitor incoming incidents and ensure timely responses according to SLA requirements.
• Escalate complex technical issues to Development, QA, or DevOps teams when necessary.
• Collect, analyze, and document issue details to facilitate troubleshooting.
• Maintain internal knowledge base articles and support documentation.
• Assist with game release support and post-launch monitoring.
• Participate in incident management and root cause analysis activities.
• Collaborate with Product, QA, and Engineering teams to improve service quality.

🧩 Requirements

• 2+ years of experience in Customer Support, Technical Support, Help Desk, or a similar role. 1+ years QA experience
• Strong communication skills in English (B2+ level).
• Experience working with ticketing systems (Zendesk, Freshdesk, ServiceNow, etc.).
• Basic understanding of web technologies, APIs, JSON, HTTP requests, and browser developer tools.
• Ability to work in a fast-paced environment and manage multiple priorities.

📄 Nice to Have

• Previous experience in iGaming, online casinos, sports betting, or the gaming industry.
• Understanding of game mechanics and player behavior.
• Experience with SQL and log analysis.
• Knowledge of monitoring tools and incident management processes.

Benefits

• 21 vacation days + 5 extra day-offs annually;
• 12 paid sick days;
• Fully remote format — work from anywhere you feel productive;
• Flexible schedule: start your day anytime between 08:00–12:00 CET;
• Fixed budget for health insurance and gym/fitness;
• We provide all required work equipment;
• Zero bureaucracy and direct communication with founders and C-level;
• Minimal meetings, async-friendly workflow;
• Startup energy: fast motion, creativity, and tight-knit communication;
• Business trips and team meetups several times per year;
• Multiple salary payout options (flexible formats);
• …And many more perks unlocked after we hit break-even.