Help Desk Specialist

Job Description

Briljent is seeking Help Desk Specialists to provide technical support for a federal project. A qualified candidate will possess exceptional customer service skills and patience. This position will provide technical support, troubleshoot issues and answer inbound calls from users having issues with the web-based scheduling tool. 

Duties: 

• Respond to queries on the phone, via email and through remote access
• Offer technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
• Train computer users
• Train other staff on troubleshooting and diagnosing problems
• Gain feedback from customers to improve training methods
• Write and editing training manuals
• Run reports and analyzing common complaints and problems

Skills:

• Strong problem-solving 
• Excellent communication and interpersonal skills 
• Strong understanding of operating systems, software, and devices
• Exceptional customer service skills exhibiting patience and desire to help

Requirements

Requirements

• An Associate's degree in computer science or related field
•  Public Trust Security Clearance (will be setup upon hire)
• 2 years of experience in a help desk role
• Must have high-speed Internet. Equipment will be provided

Other Information: 

• Briljent is committed to a diversified workforce, creating an inclusive workplace for all employees.
• Must be eligible to work in the United States. No sponsorships are available currently.

Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, stand, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. This position requires the ability to occasionally lift up to 20 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Briljent is a solutions-based company.  Solutions come from creative ideas; ideas come from being creative with differences.  Briljent believes diversity and inclusion are critical to the success of the company.  Employment at Briljent is based on merit and professional qualifications.  We do not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, national origin, disability, age, veteran status, marital status or any other basis protected by federal, state or local law, regulation or ordinance.