Product Manager, Senior Care - Prior Authorization and Concurrent Review

Title: Product Manager, Senior Care (Prior Authorization and Concurrent Review)

Location: Canada – Remote/or Hybrid Mississauga

Travel to Office expectations

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that's founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Job Summary

PointClickCare is looking for a Product Manager to join our Integrated Care Product team, owning a portfolio focused on managing coverage and authorizations across a resident's stay in a post acute long term care setting. This is some of the highest-stakes work in the facility: confirming coverage at admission, keeping approvals current through the stay, and avoiding the denials and lost days that directly affect both patient care and accurate revenue.

This is not a requirements-gathering role. You will be accountable for product impact: understanding the problem space deeply, making clear prioritization calls, and partnering closely with engineering and design to deliver outcomes for the case managers, nurses, and authorization teams who do this work. You will build on the established PointClickCare EHR that thousands of facilities already rely on, with a focus on adding value, including using AI and intelligent logic to make expert work repeatable.

Key Duties and Responsibilities

• Own the roadmap and backlog for your portfolio, keeping it prioritized against customer value and business impact
• Serve as the voice of the customer to your engineering team, translating customer needs, payer requirements, and data into clear user stories and acceptance criteria
• Run continuous discovery with case managers, nurses, and authorization teams, becoming a recognized expert on their problems, goals, and landscape
• Work cross-functionally with engineering, UX, and design to deliver and optimize the workflows that keep residents covered and facilities paid
• Assess product investment opportunities and incoming requests with thorough but lightweight rigor, and bring clear, reasoned recommendations to leaders and stakeholders
• Define and monitor product health metrics and adoption, and use what you learn to decide what to build next
• Identify opportunities to add value through AI, automation, and smarter logic, so a small centralized team can support many facilities at once

Your Key Strengths

• Bachelor's degree in Healthcare, Engineering, Business Administration, or related field
• 3+ years of product management experience, including B2B experience with a direct sales team and enterprise customers
• Experience managing software products through the full development lifecycle
• Background in healthcare IT and in skilled nursing or post-acute workflows.
• Ability to influence and drive alignment across engineering, design, and business stakeholders without formal authority
• Comfort with technical concepts including APIs, integrations, and modern development practices
• Excellent communication skills with both business and technical stakeholders, in writing and in person

Nice to haves

• Experience building or integrating AI or ML powered product features
• Familiarity with skilled nursing or post-acute workflows such as coverage, authorizations, and managed care
• A track record of extending an established product with new capabilities and measurable value
• A bias toward product impact over process; you focus on outcomes, not just output

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $109,400 - $121,500+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Benefits & Perks

• Benefits starting from Day 1
• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition and more!

Equal Employment Opportunity:

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

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