iRobot Support Specialist with German and English - Work Remote In Bulgaria

Job Description

Mercier Consultancy MD is seeking a talented iRobot Support Specialist fluent in German and English to join our remote team based in Bulgaria. This exciting role offers the flexibility to work from home while delivering exceptional customer support for iRobot products. You will be the first point of contact for customers requiring assistance, offering solutions and ensuring an outstanding support experience.

Your Role

As an iRobot Support Specialist, you will provide expert assistance related to iRobot’s range of products. Your bilingual skills in German and English will enable you to communicate effectively with a diverse customer base, troubleshoot issues, and enhance customer satisfaction.

Key Responsibilities

• Respond promptly to customer inquiries in German and English via phone, chat, and email.
• Diagnose and resolve technical issues related to iRobot products.
• Guide customers through troubleshooting steps and product features.
• Maintain detailed and accurate records of customer interactions and resolutions.
• Collaborate with internal teams to escalate complex issues and share customer feedback.
• Stay updated on product knowledge, technical updates, and company policies.

Requirements

• Fluency in German and English (both spoken and written) is required.
• Experience in technical support or customer service, ideally with electronic or robotic products.
• Strong problem-solving skills and technical aptitude.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with CRM and support ticketing systems.
• A positive attitude and willingness to learn and adapt.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...