German Speaking Customer Support For Booking.com - Paid Relocation To Athens

Job Description

We are excited to offer a position for a German Speaking Customer Support Representative dedicated to supporting Booking.com customers, with an attractive paid relocation package to Athens, Greece. This role offers a unique opportunity to work with one of the world’s leading online travel companies while enjoying the vibrant lifestyle of Athens.

Key Responsibilities

• Provide exceptional customer support to German-speaking Booking.com users via phone, email, and chat.
• Assist customers with inquiries related to bookings, cancellations, and modifications with professionalism and accuracy.
• Resolve customer complaints and issues promptly to maintain high satisfaction levels.
• Maintain detailed records of customer interactions and transactions in CRM systems.
• Collaborate with various departments to ensure seamless service delivery and customer experience.
• Stay updated on Booking.com policies, services, and industry trends to provide informed assistance.

Requirements

• Fluency in German (both spoken and written) is essential; good command of English is preferred.
• Previous experience in customer support, ideally within the travel or hospitality industry, is an advantage.
• Strong communication and interpersonal skills with a customer-centric approach.
• Excellent problem-solving abilities and ability to manage challenging situations calmly.
• Familiarity with CRM software and customer service tools is beneficial.
• Willingness to relocate to Athens, Greece, with paid relocation support provided.
• Ability to work effectively both independently and as part of a team.

Benefits

• Competitive Monthly Salary

• Relocation Package
• Airport Pick-Up

• Fully Paid Training

• Health Insurance
• Continuous Support Before and During Your Stay in Greece Provided by Residents of Greece

• And Much More...