Norwegian Customer Support Consultant for Home Appliances | Remote from Greece

Job Description

Mercier Consultancy MD is seeking a dedicated Norwegian Customer Support Consultant to work remotely from Greece, supporting customers in the home appliances sector. This role offers an exciting opportunity to provide expert assistance to Norwegian-speaking customers, ensuring they receive exceptional service and support for their home appliance needs.

Key Responsibilities

• Deliver high-quality customer support to Norwegian-speaking clients via phone, email, and chat.
• Assist customers with inquiries regarding home appliance products, troubleshooting, and maintenance.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Accurately document customer interactions for quality assurance and follow-up purposes.
• Collaborate with technical and logistics teams to resolve product-related concerns.
• Stay updated with product information and company policies related to home appliances.

Requirements

• Exceptional fluency in Norwegian (both written and spoken) is essential.
• A minimum of B2 in English is required.
• Experience in customer support, preferably within the home appliances or electronics sector.
• Strong communication and problem-solving skills.
• Ability to troubleshoot technical issues related to home appliances.
• Familiarity with CRM software and customer service best practices.
• Self-motivated, organized, and able to work effectively in a remote environment.
• Committed to delivering excellent customer service and fostering positive client relationships.

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• And Much More....