Site Merchandising & Operations Manager

Job Description

About the company: 

OSEA was founded in 1996 with the mission of creating pure, results driven skincare and body care. Female founded and family operated, we are growing fast, and with gratitude!

About the role:

Join our fast-growing beauty brand and become a key member of our expanding ecommerce team. We are seeking a highly organized, analytically minded Manager of Site Operations & Merchandising who sits at the intersection of site operations and digital merchandising. This role owns the day-to-day functionality of OSEA.com while shaping the way our products are discovered, ranked, and experienced by customers. The ideal candidate has 3–5 years of ecommerce experience, a passion for clean beauty, hands-on Shopify expertise, and thrives in a fast-paced, collaborative environment.

 
This is a fully remote role. Must reside in the United States to be considered for this position.

Requirements

Ecommerce Operations

• Create and manage discount codes, promotions, and product-level configurations in Shopify 
• Own product tagging and catalog management to ensure consistent, well-organized site architecture
• Own on-site inventory data and coordinate with relevant teams to address discrepancies and communicate updates to relevant cross functional partners.
•  Build and maintain Shopify Flows to automate key tasks and streamline operations
• Partner with the Customer Experience team to identify, triage, and resolve site bugs and functionality issues, escalating to developers and external partners as needed
• Manage third-party app relationships and integrations, serving as the primary point of contact for vendors, overseeing tool performance, and troubleshooting issues in coordination with engineering and external partners as needed.

Site Merchandising

• Maintain and execute a site merchandising calendar aligned to product launches, promotions, and seasonal campaigns, ensuring on-site presentation reflects key moments and is delivered on time and on brand.
• Manage product ranking and presentation across homepage, collection, category pages, and blogs to drive conversion and support key campaign initiatives.
• Configure and optimize cross-sell and upsell logic to support average order value and product discovery
• Curate and refine on-site product recommendation placements to create a personalized, intuitive shopping experience
• Own search results optimization — improving relevance, surfacing the right products, and minimizing zero-result experiences
• In partnership with engineering teams, optimize site metadata and content  to improve search engine visibility and drive organic traffic.
•  Maintain and refine top navigation and filtering to reflect current assortment, campaigns, and customer needs
• Own site behavior reporting, delivering regular analysis on merchandising performance, search trends, and on-site engagement to inform strategy and make recommendations on site enhancements and A/B testing opportunities. 
• Partner closely with the growth marketing team to optimize key pages for paid traffic. 
• Collaborate with the product marketing team on new site features, collections, and content to support key collections and hero SKUs. 
• Support the development and execution of A/B testing strategies and site roadmaps in partnership with the Director of Ecommerce.
• Support onsite content strategy, including briefing in of new site assets to support product launches, promotions and evergreen brand campaigns.

Qualifications

• 3–5 years of experience in ecommerce, site merchandising, or digital operations (beauty or wellness industry preferred)
• Hands-on Shopify experience required; familiarity with Shopify Flows and back-end product management is a strong plus
• Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar, or similar) is a strong plus.
• Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams
• Experience managing third-party app integrations and vendor relationships, including evaluating tools, overseeing implementations, and maintaining ongoing partnerships to support site functionality and merchandising goals.
• Excellent written and verbal communication skills
• Experience utilizing AI tools to streamline workflows and improve efficiency
• Must reside in the United States to be considered for this position

Compensation

The anticipated salary range for this position is $85,000–$110,000 per year. The actual salary offer will carefully consider a few factors, including your skills, qualifications, experience, and location. Not all candidates will be eligible for the upper end of the salary range.