Customer Service Representative

Job Description

Customer Service Representative

We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.

What You'll Do:

• Consult with clients to understand preferences, budgets, and desired experiences
• Design customized itineraries including accommodations, activities, transportation, and special requests
• Research destinations, resorts, cruises, and curated experiences to match client needs
• Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
• Communicate updates, options, and recommendations in a clear and timely manner
• Provide ongoing support before and during scheduled trips
• Build strong client relationships through consistent follow-up and service excellence

What We're Looking For:

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple requests and timelines simultaneously
• Ability to research and present tailored recommendations
• Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
• Tech-savvy and comfortable using booking platforms and online tools
• Self-motivated with a professional and client-first mindset

What We Offer:

• Structured onboarding and training resources
• Access to booking systems and supplier partnerships
• Supportive team environment with ongoing development opportunities
• Opportunity to grow within a client-focused service organization

If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.