Customer Service Representative (Outbound)

Job Description

We are looking for a Service Customer Representative (Outbound) to support a high-volume automotive dealership by making outbound calls, sending follow-up texts, and keeping customers engaged around their vehicle service needs. This is a fully remote role following a US Eastern Time schedule.

This role is structured, repetitive, and requires high-volume outbound calling of 175 or more calls per day. You will follow scripts, work through a call list daily, and log every interaction accurately. If you are hardworking, reliable, and thrive in a disciplined and consistent workflow, this role is a strong fit.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Stable, full-time role with a clear daily structure and consistent work
• Be part of a growing automotive group with a high-volume service operation

What You'll Work On

Outbound Calling and Customer Outreach

• Make 175 or more outbound calls per day to customers regarding upcoming or overdue vehicle service
• Leave professional voicemails and send follow-up texts and emails to ensure customer engagement
• Follow structured daily call campaigns including service reminders, state inspections, and promotional offers
• Handle basic customer questions and route more complex inquiries appropriately after training

Appointment Scheduling and CRM Management

• Use Xtime to schedule service appointments when customers respond and confirm availability
• Log all customer interactions accurately and consistently in Tekion CRM
• Maintain clean, up-to-date records across all customer touchpoints

Communication and Tools

• Conduct all calls using the Elevate VoIP system
• Follow scripts and communication standards throughout every interaction
• Maintain professional, clear, and friendly communication with all customers

What You Bring

• Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent
• Previous call center experience, outbound calling experience strongly preferred
• Comfortable making high-volume, repetitive outbound calls consistently throughout the day
• Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion
• Reliable internet connection, a headset, and a quiet work environment
• Available to work full-time Monday through Friday on US Eastern Time hours
• Disciplined, consistent, and detail-oriented with strong follow-through

Nice to Have

• Experience working with a car dealership or in a vehicle service environment
• Familiarity with Elevate VoIP, Xtime, or Tekion CRM
• Experience with power dialers or other CRM and outreach tools

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing your call center or outbound calling experience, and explaining how you stay focused and consistent during high-volume repetitive work

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are reliable, disciplined, and comfortable with structured high-volume work, this role gives you a stable remote position with a clear daily purpose and a team that depends on your consistency.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.