Customer Service Representative (CSR) I/II - US Only

Job Description

Capital Heating, Cooling, Plumbing, & Electric is seeking a friendly and detail-oriented Customer Service Representative (CSR) I/II to join our team. As the first point of contact for our valued customers, you will play a vital role in delivering exceptional service and support. This position involves handling customer inquiries, scheduling appointments, providing product and service information, and ensuring customer satisfaction. The ideal candidate is an excellent communicator with strong organizational skills, capable of multitasking in a fast-paced environment. At Capital Heating, Cooling, Plumbing, & Electric, we emphasize a customer-centric approach and teamwork. We provide comprehensive training, a supportive work environment, and opportunities for growth. If you are passionate about helping others and enjoy working in a collaborative setting, consider joining us as a Customer Service Representative.

Responsibilities

• Answer inbound customer calls and respond to inquiries professionally and promptly.
• Schedule service appointments and coordinate with technicians to ensure timely customer service.
• Maintain accurate and detailed customer records in company systems.
• Assist customers with billing questions, service issues, and product information.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Work closely with other departments to facilitate communication and efficient service delivery.
• Perform other administrative tasks as needed to support daily operations.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency with computer systems and software, including CRM tools.
• Ability to remain professional and patient when dealing with customers.
• Team-oriented with a positive attitude and strong work ethic.
• High school diploma or equivalent; additional education is a plus.