Dutch Speaking Customer Support Specialist - Work In Sofia - Paid Relocation

Job Description

Mercier Consultancy MD is looking for a dedicated Dutch Speaking Customer Support Specialist to join our vibrant team in Sofia, Bulgaria. This position offers paid relocation support, making it an excellent opportunity for Dutch speakers seeking a new career challenge in an international environment. As part of our customer support team, you will provide top-quality assistance to Dutch-speaking clients, ensuring their satisfaction and building long-term relationships.

Key Responsibilities

• Provide exceptional customer support to Dutch-speaking clients through various communication channels such as phone, email, and chat.
• Resolve customer inquiries efficiently and professionally, delivering timely solutions.
• Maintain accurate documentation of all client interactions and follow-ups.
• Collaborate with internal teams to address complex customer issues and improve service quality.
• Stay well-informed about products, services, and company policies to provide accurate information.
• Engage in continuous learning and training to enhance skills and knowledge.

Requirements

• Fluency in Dutch (spoken and written) is essential; English proficiency is an advantage.
• Previous experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills to effectively interact with clients.
• Excellent problem-solving abilities and a customer-focused approach.
• Familiarity with CRM tools and general computer literacy.
• Ability to work independently and as part of a team.
• Willingness to relocate to Sofia with relocation expenses covered by the company.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...