Quantum Metric

Senior Solutions Engineer - Voice of Customer

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Job Description

🚀About the Role
We are seeking an experienced and strategic individual to fill the hybrid role of Field Lead, Voice of Customer (VOC) Industry Expert and Sales Engineering. This is a critical Field Leadership position that will be instrumental in driving the success of our VOC solutions. The ideal candidate possesses deep, multi-year expertise in the Voice of Customer space combined with significant experience in Sales Engineering (SE) and SE leadership. This role requires a proven track record of developing and implementing high-impact pre-sales strategies and technical enablement programs. Success id derived from working with Sales Engineering leadership and Voice of Customer Go-to-Market leadership to develop an effective sales methodology for our new Voice of Customer solution that scales well to the Global Field. 


🔧 Responsibilities
Strategy and Leadership
  • Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
  • Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
  • Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points

    • Technical Enablement and Scaling

  • Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
  • Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
  • Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides

    • Sales Support and Execution

  • Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
  • Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
  • Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

    • 💡Requirements

    Required Experience

  • Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices
  • Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets
  • Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
    Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans

    • Skills and Attributes

  • Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
  • Strong technical aptitude and ability to quickly master new software and platforms
  • Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset
  • Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad 

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