Community Manager

Job Description

Community Manager (Slack Community, Events & Member Engagement) – Remote | Full-Time

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

We’re hiring a Community Manager to lead and grow a private entrepreneur community (~160 members).

This is a high-ownership, relationship-first role — you’re not just moderating a community, you’re building connections, driving engagement, and ensuring members stay active and satisfied.

You will:

• Lead daily conversations in Slack
• Connect members with each other
• Coordinate high-quality events
• Track engagement and improve retention

If you enjoy building relationships, starting conversations, and creating energy in a community — this role is built for you.

What You’ll Own

Daily Community Engagement (Core Focus)

• Actively manage conversations in Slack
• Start discussions and keep engagement high
• Maintain a professional, upbeat, and welcoming tone
• Ensure no member feels ignored or disconnected

Relationship Building & Member Connections

• Introduce members based on:
• Goals
• Industry
• Interests
• Act as the connector of the community
• Build trust and encourage collaboration

Member Check-Ins & Retention

• Conduct regular member check-ins (every 3–6 months)
• Identify:
• Engagement gaps
• Risks of churn
• Opportunities to improve experience
• Proactively solve issues before they escalate

Event Coordination & Execution

• Plan and manage:
• Retreats
• Dinners
• Meetups
• Handle logistics end-to-end
• Deliver a premium, high-quality experience

Engagement Tracking & Reporting

• Track:
• Participation levels
• Member activity
• Event attendance
• Report insights to improve engagement and retention

Feedback & Survey Management

• Run surveys using:
• Typeform
• Analyze feedback and identify trends
• Turn insights into actionable improvements

What Makes You a Strong Fit

• Outgoing and confident starting conversations
• Natural relationship builder
• Strong communicator (Slack, email, calls)
• Customer-first mindset (member satisfaction = priority)
• Highly proactive and ownership-driven
• Organized and detail-oriented

Requirements (Must-Have)

• Strong spoken English (clear, neutral, US-friendly)
• Excellent written communication skills
• Experience in:
• Community management
• Customer success
• Relationship management
• Experience coordinating events or member experiences
• Comfortable working U.S. hours
• Reliable remote work setup

Nice to Have

• Experience managing communities on:
• Slack
• Familiarity with:
• Typeform
• Experience with U.S.-based clients
• Background in:
• Events
• Customer success
• Membership communities
• Experience improving:
• Engagement
• Retention
• Based in LATAM or Africa (preferred, not required)

What a Typical Day Looks Like

• Start conversations and engage members in Slack
• Connect members based on goals and interests
• Monitor engagement and follow up with inactive members
• Plan and coordinate upcoming events
• Review feedback and engagement data
• Share insights and updates with internal team

In short:
You are the heartbeat of the community — keeping it active, connected, and valuable.

Key Metrics (KPIs)

• Daily Slack engagement and activity levels
• Member satisfaction (check-ins + surveys)
• Event participation rates
• Number of meaningful member connections
• Retention and churn reduction
• Accuracy of engagement tracking and reporting

Why This Role Stands Out

• High ownership — you run the community
• Direct impact on retention and client experience
• Blend of:
• Community
• Events
• Strategy
• Opportunity to grow into:
• Head of Community
• Member Experience Lead

Interview Process

• Initial Phone Screen
• Recruiter Interview
• Practical Task (community scenario)
• Client Interview
• Offer & Background Verification

Apply Now

If you’re someone who thrives on conversations, relationships, and creating energy in a community, this is a rare opportunity to own and grow a high-value private network.