Healthcare Sales & Support Specialist

Job Description

Job Title: Healthcare Sales & Support Specialist

Position type: Part-Time

Work hours: 9:00 AM to 1:00 PM Eastern Daylight Time

Work days: Monday to Friday

Salary: $6 - $7 per hour, depending on experience

Job code: MG-BF

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is seeking a proactive, compassionate, and highly organized Healthcare Sales & Support Specialist to support patient coordination, insurance workflows, appointment scheduling, consultation follow-ups, and customer communication for a growing healthcare and hair restoration business.

This role combines healthcare administrative support with consultation coordination and customer service across two related business lines: medical hair loss solutions and hair extension services. The ideal candidate is confident speaking with clients over the phone, comfortable discussing products and consultation options, and experienced with healthcare administrative workflows such as prior authorizations and insurance verification.

As the Healthcare Sales & Support Specialist, you will assist with patient follow-up calls, appointment scheduling, insurance coordination, consultation support, and client communication while helping improve operational efficiency and consultation conversion rates. You will also support administrative workflows using tools such as Google Voice, Google Forms, and Asana.

The ideal candidate is professional, detail-oriented, sales-minded, and compassionate when speaking with individuals experiencing hair loss or medical concerns. Strong communication skills, reliability, and the ability to work independently are essential for success in this role.

This is an excellent opportunity for someone who enjoys blending healthcare support, patient coordination, and customer service in a growing and mission-driven business environment.

Scope of Work / Responsibilities

Administrative & Scheduling Support

• Conduct patient follow-up calls and lead nurturing
• Schedule consultations and appointments
• Coordinate virtual consultations and calendar management
• Manage phone calls and routing through Google Voice
• Respond to consultation inquiries submitted through Google Forms
• Support administrative task management through Asana

Insurance & Billing Support

• Process prior authorizations and insurance verification
• Assist with insurance reimbursement coordination
• Prepare itemized receipts and invoices
• Support billing-related administrative workflows
• Submit out-of-network insurance claims

Sales & Client Communication

• Educate clients about medical wigs, cranial prosthetics, and hair extension services
• Explain financing and payment options professionally and confidently
• Help communicate the value of higher-end medical products
• Support consultation follow-up and appointment conversion efforts
• Provide customer service support across both business lines

Top 3 Priorities

1. Prior Authorizations & Insurance Coordination

Support accurate insurance processing, reimbursement coordination, and administrative follow-up.

2. Patient Follow-Up & Consultation Conversion

Conduct timely patient follow-ups and help convert inquiries into booked consultations.

3. Phone Call Management & Scheduling

Provide professional and responsive phone support while maintaining organized scheduling workflows.

Requirements

Required Skills and Experience

• Nursing background or prior clinical healthcare experience strongly preferred
• Experience with prior authorizations, insurance verification, and healthcare administrative workflows
• Strong customer service and patient communication skills
• Previous experience handling appointment scheduling and consultation coordination
• HIPAA awareness and professionalism
• Comfortable discussing products, pricing, and consultation options confidently
• Strong multitasking and organizational ability
• Ability to work independently and reduce operational burden on the owner
• Compassionate and professional communication style, especially when working with clients experiencing hair loss or medical concerns

Communication Requirements

• Clear and professional English communication skills
• Minimal to neutral accent preferred for phone-based communication
• Strong confidence handling phone calls, follow-ups, and consultation coordination
• Professional, empathetic, and patient-focused demeanor

Technical Skills & Systems Experience

Experience with the following tools is preferred:

• Google Forms
• Asana
• Google Voice or similar phone systems
• Administrative organization and workflow management tools

Candidates should also be comfortable learning and managing manual workflows and client communication systems.

Ideal Candidate Profile

The ideal candidate is:

• Proactive, reliable, and highly organized
• Detail-oriented and process-driven
• Sales-minded and confident discussing product value
• Compassionate and empathetic with clients
• Comfortable balancing healthcare support and customer service responsibilities
• Able to work independently with minimal supervision
• Focused on improving consultation booking and client conversion outcomes

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.