Danish Speaking Support Specialist - Work In Sofia - Fully Paid Relocation

Job Description

Mercier Consultancy MD is seeking a Danish Speaking Support Specialist to join our team in Sofia, Bulgaria! This role comes with fully paid relocation, offering you an unparalleled opportunity to advance your career while experiencing a vibrant new city. You will provide expert support to Danish-speaking customers, ensuring their inquiries are handled with professionalism and efficiency.

Your Role

As a Danish Speaking Support Specialist, you will be responsible for delivering exceptional customer service through multiple communication channels. Your linguistic skills and customer-focused approach will enhance the overall experience for our Danish clients.

Key Responsibilities

• Respond to customer inquiries in Danish via phone, email, and chat promptly and effectively.
• Assist customers with product information, troubleshooting, and issue resolution.
• Maintain accurate and detailed records of customer interactions and solutions.
• Collaborate with internal teams to escalate and resolve complex issues efficiently.
• Stay updated on company products, policies, and procedures to provide accurate information.
• Contribute to ongoing process improvements and team initiatives.

Requirements

• Fluency in Danish (both spoken and written) is mandatory; English proficiency is advantageous.
• Prior experience in customer support or related fields is preferred.
• Strong communication and interpersonal skills with a dedication to customer satisfaction.
• Ability to manage multiple priorities and adapt to a dynamic work environment.
• Familiarity with CRM systems and customer service technologies.
• Positive, proactive attitude and a team-oriented mindset.
• Willingness to relocate to Sofia with fully paid relocation assistance.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. 1500 Euro Signing Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More...