Customer Success Engineer - Tekla / Revit

Job Description

KOPE is transforming how construction systems are configured, coordinated and delivered. We work with contractors, consultants and manufacturers globally to automate workflows across design, detailing and fabrication, helping teams move from traditional delivery methods toward more connected and scalable digital workflows. 

Our platform sits at the intersection of BIM, automation and offsite construction, supporting real-world project delivery through integrations with tools such as Tekla Structures and Revit. We’re a fast-moving and highly collaborative team, working directly with some of the most forward-thinking organisations in the industry to shape the future of construction delivery. 

Role Overview 

We’re looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base. 

This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support. 

You’ll work directly with clients to configure and implement project workflows, support adoption of KOPE within live delivery environments and help resolve technical and process challenges across project teams. You’ll also work closely with our product and development teams, helping shape future roadmap priorities through real project delivery and customer feedback. 

This is an opportunity to work at the forefront of automation and digital construction delivery, helping define how future construction workflows are implemented across the industry.

Role Responsibilities 

• Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects  

• Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes  

• Work directly with customers to understand delivery requirements, implementation challenges and project objectives  

• Collaborate with product and development teams to support testing, validation and continuous workflow improvement  

• Help define and maintain best-practice implementation approaches, onboarding material and technical documentation  

• Support workshops, training sessions and customer review meetings across global project teams  

• Contribute to future product and roadmap development through direct customer engagement and project feedback 

Requirements

• Advanced working knowledge of Tekla Structures is essential 

• Strong working knowledge of Revit and BIM delivery workflows 

• Minimum 3 years’ experience within the Architecture, Engineering or Construction industry 

• Experience supporting digital delivery, BIM coordination or technical implementation workflows 

• Understanding of fabrication, offsite construction or DFMA workflows advantageous 

• Experience in technical support, customer success, implementation or software deployment beneficial 

• Strong communication and stakeholder management skills 

• Highly organised with strong attention to detail 

• Comfortable working directly with customers and problem solving in live project environments 

• Proactive, adaptable and keen to work in a fast-moving environment 

• Interest in automation, digital workflows and emerging construction technology 

Benefits

• Remote first
• Flexible working style
• Relaxed and fun culture
• Greenfield development with no legacy apps
• Autonomy & responsibility encouraged
• Generous holiday allowance - 23 days paid holiday plus public and bank holidays
• Aviva Health Insurance
• Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave
• All-company in person events
• Generous maternity, paternity and parental leave policy