Freelance Client Delivery & Operations Manager (Pharmaceutical Projects)

Job Description

About us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About our client and the role

About the Company

Our client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments.

Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows.

This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.

The Opportunity

We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.

This role is ideal for someone who combines:

• Strong client relationship management
• End-to-end project delivery expertise
• Operational oversight and problem-solving
• Experience working within regulated pharmaceutical environments

You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard.

This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.

What We’re Looking For

Essential Experience

• Proven experience managing pharmaceutical or healthcare communications projects
• Strong background in both client/account management and project delivery
• Experience delivering print and digital marketing assets within regulated environments
• Working knowledge of:
• ABPI Code requirements
• Veeva Vault workflows and approval processes
• Experience managing multiple projects and stakeholders simultaneously
• Comfortable working independently within a fast-paced remote environment
• Strong commercial awareness with the ability to identify account growth opportunities
• Excellent organisational, communication, and stakeholder management skills

Desirable Experience

• Experience working with freelance or distributed delivery teams
• Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar
• Experience using project management and collaboration tools
• Healthcare agency, pharma communications, medical education, or events experience
• Degree qualification or equivalent industry experience

Personal Attributes

We are looking for someone who is:

• Highly proactive and solutions-focused
• Commercially minded and delivery-driven
• Confident communicating with senior pharmaceutical stakeholders
• Calm under pressure and highly organised
• Comfortable owning problems and driving resolutions
• Motivated by quality, efficiency, and continuous improvement
• Adaptable, hands-on, and capable of thriving in a fast-moving environment

Requirements

Key Responsibilities

Client & Account Management

• Manage and grow assigned pharmaceutical client accounts
• Build strong, trusted relationships with stakeholders at all levels
• Act as the day-to-day client lead across multiple concurrent projects
• Identify opportunities to improve delivery experiences and strengthen client engagement
• Handle project escalations, feedback, and issue resolution professionally and proactively
• Ensure a consistently high standard of communication and responsiveness

Project Delivery

• Lead end-to-end delivery of pharmaceutical marketing, communications, education, and event projects
• Coordinate cross-functional freelance teams across creative, copy, QA, digital, and events
• Build and maintain project plans, timelines, and delivery schedules
• Ensure projects are delivered on time, within scope, and to regulatory standards
• Manage risks, dependencies, and delivery challenges proactively
• Support continuous improvement initiatives across project workflows and operations

Operations & Process Management

• Maintain visibility across active projects and account performance
• Provide regular delivery updates and status reporting
• Support operational efficiencies and scalable delivery processes
• Collaborate closely with leadership to ensure smooth project execution
• Contribute ideas to improve systems, workflows, client experience, and team effectiveness

Benefits

Working Arrangement

• Fully remote, home-based role within the UK
• Flexibility required to support project and client delivery needs
• Occasional travel may be required for client meetings or workshops

Why Join?

This is an opportunity to join a growing specialist delivery environment where you will have real ownership, autonomy, and influence across client delivery and operational excellence.

You’ll work alongside experienced pharmaceutical delivery specialists on impactful projects for leading healthcare brands, while contributing to the evolution of modern, technology-enabled project delivery practices.

What’s on Offer

• Flexible remote working environment
• Opportunity to grow into greater project ownership
• Exposure to multiple projects and delivery teams
• Collaborative, fast-paced environment with strong development potential

Diversity & Inclusion

FYXER recognises the benefits of a diverse workforce and strives to be an inclusive organisation. We are committed to treating everyone with dignity and respect regardless of race, culture, gender, disability, age, sexual orientation, religion or belief and we promote diversity of thought. We would appreciate your help to enable us to measure the diversity within our recruitment process. Completing this form is voluntary and the information provided will remain anonymous. Please submit your information here.