Customer Success Agent
- Fi
- Remote USA
Job Description
Welcome to Fi.
We’re a passionate team from Square, Google, TikTok, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning.
The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi.
If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together.
Fi is looking for Customer Success Agents!
We’re looking for Customer Success Agents who thrive in fast-paced, tech-driven environments and love solving complex problems with empathy and efficiency.
In this live channel role, you’ll be at the front lines of our customer experience — serving as a trusted voice of Fi, helping dog parents troubleshoot, learn, and get the most out of their Fi Collar. Whether it’s walking someone through a technical fix or diving deep into a nuanced issue, you’ll bring urgency, care, and a love of dogs to every interaction.
This is a phone, chat, and email-heavy role that may require availability outside of standard business hours, including evenings and weekends. Candidates must be comfortable with a high volume of technical support in a dynamic and evolving environment.
We’re looking for Customer Success Agents who thrive in fast-paced, tech-driven environments and love solving complex problems with empathy and efficiency.
In this live channel role, you’ll be at the front lines of our customer experience — serving as a trusted voice of Fi, helping dog parents troubleshoot, learn, and get the most out of their Fi Collar. Whether it’s walking someone through a technical fix or diving deep into a nuanced issue, you’ll bring urgency, care, and a love of dogs to every interaction.
This is a phone, chat, and email-heavy role that may require availability outside of standard business hours, including evenings and weekends. Candidates must be comfortable with a high volume of technical support in a dynamic and evolving environment.
What You'll Do:
What You’ll Bring:
Excellent Communication Skills: You’re articulate, empathetic, and calm under pressure — especially over the phone.
Why You’ll Love Us:
