Dutch Speaking Customer Service for E-Marketplace | Work & Live in Greece

Job Description

Mercier Consultancy is excited to offer a fantastic opportunity for Dutch Speaking Customer Service Representatives to join a leading E-Marketplace company, with the unique prospect of living and working in Greece.

This role is ideal for customer-focused individuals who are enthusiastic about e-commerce and eager to provide outstanding support in Dutch for marketplace users. Successful candidates will have the chance to immerse themselves in a dynamic and fast-growing industry while enjoying the vibrant culture and beautiful surroundings of Greece. This position offers not only professional growth within a reputable company but also the rewarding experience of contributing to exceptional customer service standards in a multilingual environment.

Key Responsibilities

• Respond to customer inquiries regarding marketplace services, orders, payments, and account management in Dutch.
• Assist customers with order placements, cancellations, returns, and dispute resolution.
• Provide clear information about product listings, marketplace policies, and promotions.
• Document all interactions accurately in the CRM system to ensure seamless customer service.
• Collaborate with cross-functional teams to resolve issues and improve customer experience.

Requirements

• Exceptional fluency in Dutch (both written and spoken) is essential
• A minimum English proficiency of B2 is required.
• Previous experience in customer service, preferably in an e-commerce or marketplace environment.
• Excellent communication and interpersonal skills with a problem-solving attitude.
• Ability to manage multiple customer interactions efficiently in a fast-paced setting.
• Familiarity with CRM systems and customer support tools.
• Willingness to relocate to Greece and adapt to flexible working hours, including evenings and weekends as necessary.

Benefits

• Competitive Monthly Salary
• Fully Paid Relocation Package
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries per year
• And Much More...