Customer Service Representative

Job Description

iCare Psychiatry and Behavioral Services PLLC is a leading provider in the hospital and health care industry, dedicated to delivering compassionate and professional mental health services to our diverse community. We are currently seeking a highly motivated and empathetic Customer Service Representative to join our dynamic team. In this role, you will play a crucial part in ensuring that every patient and client interaction reflects our commitment to excellence in care and service. You will be the first point of contact for patients, families, and healthcare professionals, providing timely and accurate information, scheduling appointments, managing inquiries, and addressing concerns effectively. This position requires a detail-oriented individual with excellent communication skills and a passion for helping others. As a Customer Service Representative at iCare Psychiatry and Behavioral Services, you will contribute to a supportive environment that values respect, professionalism, and patient confidentiality. If you are enthusiastic about making a positive impact in the healthcare field and possess the ability to manage multiple tasks efficiently, we invite you to become a part of our dedicated team focused on improving mental health outcomes and patient satisfaction.

Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner.
• Answer incoming phone calls promptly and provide accurate information regarding services and appointments.
• Schedule and confirm patient appointments using the company’s management system.
• Maintain patient records and update information in compliance with privacy policies.
• Handle patient inquiries, complaints, and concerns effectively and escalate issues when necessary.
• Coordinate communication between patients, healthcare providers, and administrative staff.
• Process billing information and assist patients with insurance verification and payment procedures.

Requirements

• High school diploma or equivalent; additional certification in customer service or related field is a plus.
• Proven experience in customer service, preferably in a healthcare or hospital setting.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using computer software and patient management systems.
• Ability to maintain strict patient confidentiality and adhere to HIPAA regulations.
• Compassionate and patient-focused attitude with a strong commitment to providing quality service.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Training & Development
• Work From Home
• Flexible Schedule