Travel Support Specialist

Job Description

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost effective outsourcing solutions.

Different brands use Aidey’s diverse services, which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Position:

We are looking for a Travel Support Specialist to assist travelers with urgent travel-related requests and itinerary changes. This role focuses on managing travel disruptions, rebookings, schedule changes, cancellations, and other travel support concerns.

The ideal candidate is detail-oriented, responsive, calm under pressure, and experienced in handling time-sensitive travel situations. This is a support-focused role and does not involve providing travel recommendations or vacation planning services.

Requirements

• Excellent English communication skills: verbal, written, and reading – MUST
• Previous experience as a Travel Agent, Travel Support Specialist, or similar role – MUST
• Proficiency in Amadeus – MUST
• Experience handling flight changes, ticketing, reissues, and cancellations
• Familiarity with airline fare rules and ticketing processes
• Ability to work in a fast-paced and high-pressure environment
• Strong attention to detail and problem-solving skills

Responsibilities:

• Handle calls and emails related to travel support requests
• Manage flight changes, rebookings, cancellations, and schedule adjustments using Amadeus
• Assist travelers during emergencies, delays, missed flights, or other travel disruptions
• Review and update travel itineraries accurately and efficiently
• Coordinate with airlines, hotels, and other travel vendors when necessary
• Ensure all bookings and modifications comply with company and client policies
• Document customer interactions and updates in the system
• Provide timely and professional customer service while handling urgent concerns
• Monitor queues and respond to requests within service level expectations

Benefits

• Fully remote, long-term opportunity
• Work directly with International teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles