Marketing Operations Manager

Overview

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before and with double digit growth year over year, no provider is better positioned to deliver better outcomes on scale, than Extreme.

We believe in “walking the walk” of our strong core values which enable us to successfully advance together. Diversity and Inclusion is a vital part of our values and beliefs, and we’re proud to foster an environment where every Extreme employee can thrive. 

We are looking for a Marketing Operations manager to play a crucial role in driving the transformation and operation excellence of BDR team and partner MDF attribution. This IC role will report to Sr Director, Marketing Business Strategy,  and partner with head of BDR and VP of Partner Marketing.

Responsibilities

• Supports reporting and operations for a growing BDR team. 
  • Act as system admin for BDR productivity tools.  
  • Provides day-to-day operational support to head of BDR teams, including monitoring and triaging leads follow up.   
  • Troubleshoots and diagnoses process and system issues that block timely lead follow up and BDR performance attribution.  Partners with Marketing automation and IT for issue resolutions
  • Document BDR business process, provides new hire BDR onboarding support and ongoing enablement and training to BDRs
  • Performs BDR performance KPI reporting for weekly, quarterly business reviews and annual target setting
• Supports MDF campaign reporting and attribution
  • Owns MDF leads processing, SFDC campaign bulk creation for attribution
  • Partner with Partner marketing team, Marketing Automation and IT to optimize process for and automate MDF lead processing
  • Collaborates with partner marketing leader to develop MDF measurement framework and actionable insights for MDF Investment ROI

Requirements

• Bachelor’s degree in marketing, engineering, or related fields.  Master’s degree preferred.
• Minimum of ten years of relevant work experience in marketing operations and/or sales operations.
• Experience with Salesforce and marketing automation tool is required.
• Experience in lead routing, BDR operations and partner MDF operations
• Excellent verbal and written communication skills, and business partnering skills with stakeholders, within and outside Marketing
• Self-directed and detail oriented with excellent project management and organizational skills.

Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before.