ISP Network Support Engineer

Job Description

🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)

Full-Time | Remote | U.S. Hours

🚀 About the Role

We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.

This is not a basic helpdesk role.

You’ll work directly with:

• Live ISP infrastructure
• Multi-WAN & SD-WAN environments
• Wireless backhaul systems
• Routing & failover operations
• Bonded WAN connections
• Enterprise-grade networking hardware

You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:

• Fiber
• Fixed wireless
• Bonded WAN
• Starlink
• SD-WAN deployments

This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.

🔥 What You’ll Own

Customer Support & Network Troubleshooting

• Respond to customer issues involving:
• Connectivity problems
• Latency
• Packet loss
• VoIP quality
• Routing instability
• Troubleshoot:
• Bonded WAN links
• SD-WAN failover
• Wireless backhaul systems
• VLAN segmentation
• VPN connectivity
• Support:
• Routers
• Firewalls
• Customer Premise Equipment (CPE)
• Document:
• Troubleshooting steps
• Root cause analysis
• Configuration changes
• Participate in rotating after-hours emergency support (1 week/month)
• Consult with business customers regarding:
• Redundancy
• Failover strategies
• Network optimization

ISP Network Operations & Infrastructure

• Monitor and maintain:
• Wireless backhaul systems
• Edge routing devices
• Bonded WAN infrastructure
• Core ISP services
• Provision and configure:
• Routers
• VLANs
• Firewall rules
• QoS policies
• VPNs
• Troubleshoot:
• BGP
• OSPF
• Failover events
• Routing loops
• WAN instability
• Configure and maintain:
• MikroTik RouterOS
• Peplink SpeedFusion
• InControl2
• Support:
• Tower deployments
• Infrastructure expansion
• Backhaul upgrades
• Maintain:
• Configuration backups
• Firmware updates
• Network hardening
• IP documentation
• Network diagrams

🌍 Technical Environment

SD-WAN & Link Bonding

• Peplink
• SpeedFusion
• InControl2
• Starlink
• 5G & terrestrial bonding

Fixed Wireless Networks

• Cambium
• Ubiquiti
• PTP/PMP deployments

Backhaul Infrastructure

• Siklu (mmWave)
• Aviat
• High-capacity wireless transport

Enterprise Wi-Fi

• Cambium cnMaestro
• UniFi

Routing & Networking

• MikroTik RouterOS
• BGP
• OSPF
• VLAN segmentation
• NAT
• QoS
• VPNs

VoIP & QoS

• SIP troubleshooting
• QoS prioritization
• VoIP optimization

💻 What We’re Looking For

Required Experience & Skills

• Hands-on experience in:
• ISP
• WISP
• FTTH
• MSP environments
• Strong troubleshooting experience involving:
• Routing
• Switching
• WAN connectivity
• Failover systems
• Experience configuring:
• Routers
• Firewalls
• VLANs
• VPNs
• Strong understanding of:
• TCP/IP
• NAT
• QoS
• VLANs
• BGP
• OSPF
• Strong documentation and communication skills
• Ability to balance:
• Technical troubleshooting
• Customer communication
• Comfortable working independently in remote environments

⭐ Strongly Preferred

• Peplink / SpeedFusion experience
• MikroTik RouterOS expertise
• Experience with:
• Cambium
• Ubiquiti
• Siklu
• Aviat
• Experience with:
• Fixed wireless deployments
• mmWave backhaul systems
• Familiarity with:
• Starlink
• Hybrid WAN deployments
• VoIP troubleshooting experience:
• SIP
• QoS
• Voice optimization

🧠 What Makes You a Great Fit

• You enjoy solving complex network problems
• You stay calm during outages and troubleshooting scenarios
• You care deeply about uptime, redundancy, and reliability
• You think proactively about optimization and scalability
• You can communicate technical issues clearly to customers and internal teams
• You take ownership instead of escalating every issue immediately

📅 What a Typical Day Looks Like

• Troubleshoot customer connectivity and routing issues
• Configure routers, VLANs, firewalls, and QoS policies
• Monitor network infrastructure and wireless backhaul systems
• Investigate failover events and BGP/OSPF routing issues
• Provision new customer deployments
• Support VoIP quality optimization
• Update documentation and network diagrams
• Collaborate with engineering and field teams on escalations and deployments

In short:
You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.

📊 Key Success Metrics (KPIs)

• Fast and accurate ticket resolution
• High network uptime and reliability
• Reduced repeat escalations
• Successful provisioning of customer connections
• Accurate documentation and configuration management
• Strong customer satisfaction and communication quality

🌍 Why This Role Stands Out

• Direct exposure to real ISP/WISP infrastructure
• Work across:
• SD-WAN
• Wireless backhaul
• BGP routing
• Multi-WAN failover
• VoIP optimization
• High ownership and technical depth
• Opportunity to work with modern networking technologies
• Exposure to large-scale wireless and hybrid WAN environments
• Clear growth path into:
• Network Engineering
• Infrastructure Engineering
• Senior ISP Operations
• Network Architecture

🧪 Interview Process

• Initial Screening Call
• Technical Interview
• Practical Troubleshooting Scenario
• Final Interview
• Offer & Onboarding

👉 Apply Now

If you:

• Thrive in live networking environments
• Enjoy troubleshooting complex ISP infrastructure
• Have hands-on routing and wireless networking experience
• Want ownership over real production systems

This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.