Technical Account Manager

Job Description

This role is for one of the Weekday's clients

Salary range: Rs 1200000 - Rs 1800000 (ie INR 12 - 18 LPA)

Location: Remote (India)

Experience: 3+ Years

Employment Type: Full-Time

The Technical Account Manager (TAM) plays a crucial role as the technical foundation throughout our client journey. You will connect our Implementation and Customer Success teams, with a primary focus on the backend technical architecture during the implementation phase. From the very beginning, you will guarantee that data, integrations, and platform configurations are managed accurately.

In addition to the implementation phase, you will serve as a dedicated technical expert for the Customer Success team, supporting platform setups, challenge configurations, and data-driven reporting to promote sustained client success.

Requirements

What You’ll Do

• Backend Implementation:
• Oversee complex project schedules, ensuring timely achievement of milestones and completion of technical integrations.
• Coordinate technical workstreams such as SSO configurations (Azure, Okta), API integrations, and HRIS data synchronization.
• Verify and thoroughly test all integrations (MS Teams, Slack, Zoom) to ensure proper configuration prior to launch.
• Collaborate with Implementation Managers to convert client requirements into backend system configurations.
• Identify and resolve technical challenges during the "Go-Live" phase.

• CS Technical Support:
• Act as the primary technical contact for the CS team regarding complex platform requirements.
• Lead backend configuration for client wellness challenges, ensuring accurate tracking and rewards setup.
• Handle technical platform updates and configuration modifications for existing enterprise accounts.
• Reporting & Analytics:
• Take ownership of extracting and delivering client reports that provide insights on engagement and ROI.
• Create custom reporting templates when standard exports do not fulfill specific client demands.
• Ensure complete data accuracy and integrity across all reporting platforms.

Requirements

• Experience: Minimum of 3 years in Technical Account Management, Implementation, or Technical Support roles within a SaaS environment.
• Technical Proficiency: Extensive knowledge of SSO, APIs, data management, and Excel/reporting tools.
• Project Management: Demonstrated ability to manage multiple complex technical workstreams and timelines for simultaneous enterprise-level launches.
• Communication: Skilled at explaining intricate technical concepts to non-technical clients and stakeholders.
• Proactive Mindset: A problem solver who not only addresses current issues but also develops processes to prevent future problems.

What You’ll Bring

• Exceptional Organization: Proven capability to juggle multiple high-priority projects without overlooking details.
• Resilience: Ability to perform effectively under pressure and maintain a calm, professional attitude while meeting tight deadlines.
• Technical Background: Experience with SaaS integrations and a solid understanding of technical product ecosystems.
• Analytical Storytelling: The capacity to analyze engagement trends and offer technical recommendations that help the CS team enhance client challenges and programs.
• Communication Skills: Excellent verbal and written communication abilities to connect technical teams with client stakeholders.

Must-have skills

Technical Support

Good-to-have skills

ERP/CRM

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