Project Manager I (East Region)

Job Description

About Panorama: 

Panorama Education is a technology company building the leading platform for student insight and action in K-12. We help modern school systems understand what students need and take effective action. By bringing together academics, attendance, behavior, and engagement data with AI, we give educators the full picture of every student and the intelligence to decide what to do next. As a mission-driven company supporting 15 million students in 2,000 districts nationwide, the work we do has a direct line to student outcomes every day. Join us and help shape what education looks like for the next generation.

About the Role:

As a Project Manager I, you will serve as a trusted advisor and long-term partner to districts, ensuring they adopt and implement Panorama’s products with clarity, confidence, and meaningful connection to their strategic goals. You will maintain ownership and accountability across the entire client lifecycle—from onboarding through sustained use—offering guidance, structure, and proactive insights that enable districts to realize the full value of the Panorama platform.

In this role, you will translate district priorities into actionable project plans, ensure data accuracy and platform reliability, and lead cross-functional coordination across teams. You will leverage your experience working with districts to translate goals and outcomes to technical use cases, track and manage progress, manage client expectations, and present thoughtful solutions when challenges arise. Your partnership will ensure a seamless, consistent, and outcomes-driven experience for clients as they leverage our suite of products and services.

Your time will be spent managing multi-product projects; advising clients on best practices for implementation and adoption; unblocking progress through collaboration with technical and operational teams; and maintaining platform accuracy and reliability. As the central point of continuity across delivery, you will strengthen Panorama’s impact by bringing product insights, execution excellence, and client-centered judgment to every engagement.

Requirements

Client Partnership & Advising

• Manage a portfolio of 30-40 small- to medium-sized school district clients, representing approximately $2M in annual revenue across a range of products and services within the Panorama suite.
• Translate district goals and strategic priorities into actionable project plans, timelines, and measurable outcomes.
• Leverage insights from cross-district experience to guide expectations, inform trade-offs, and shape implementation plans.
• Present options and alternatives to help clients solve challenges efficiently and sustainably.
• Manage client expectations in partnership with Account Managers, aligning use cases to strategic goals.
• Understand state legislation and incorporate it into best practice advising. 

Project Delivery & Execution Excellence

• Manage complex onboarding and ongoing delivery projects across the full Panorama product suite.
• Coordinate and facilitate project calls.
• Track project timelines and milestones.
• Oversee post-training platform refinement and ensure clients are ready for adoption.
• Unblock project progress by coordinating with internal SMEs, escalating issues, and securing timely responses.

Platform Reliability & Data Integrity

• Own platform accuracy, data integrity, and overall reliability for assigned client portfolios.
• Verify initial data access and readiness, including file receipt and header accuracy.
• Oversee technical rollover processes and manage change requests following rollover completion.
• Ensure system correctness through internal QA, data checks, and coordinated reviews before client-facing milestones.

Cross-Functional Collaboration

• Drive alignment across Implementation, Support and Survey Operations to ensure cohesive delivery.
• Route product functionality questions, enhancement requests, and technical issues to the appropriate internal teams.
• Coordinate ticket tracking and resolution across Integration, Survey Operations, Technical Support, and Product enhancement requests.
• Contribute to a streamlined delivery model that reduces handoffs and strengthens partnership continuity.

Product Fluency & Client Enablement

• Build deep product expertise across Panorama’s full suite to support client use cases and long-term adoption.
• Educate clients on platform functionality, new enhancements, and best practices.
• Support clients in enabling features such as Solara, survey instruments, Check-Ins, Enhanced Survey Reporting, and self-service tools.
• Track and manage enhancement requests in partnership with Account Managers.

Our Ideal Candidate Has:

• 1-3 years of relevant experience managing multi-stakeholder projects within an assigned client portfolio, ideally within SaaS, education, or related consultative environments.
• Strong project management skills, with the ability to translate strategy into executable plans and drive progress across competing priorities.
• Demonstrated success building and maintaining client relationships, with the judgment to guide expectations and present thoughtful alternatives.
• Ability to scope and navigate technical concepts, data structures, and system configurations with accuracy and clarity.
• Experience collaborating across cross-functional teams to solve challenges and ensure delivery excellence.
• High level of organization, attention to detail, and comfort managing multiple projects simultaneously.
• Product fluency and curiosity—able to learn, understand, and explain how platform features support client goals.
• Experience with school districts, government agencies, or mission-driven organizations is a plus.

Benefits

Base Salary: The base salary range for this position is $65,200 - $87,000 USD // Annually

Our salary is just one component of Panorama’s competitive total rewards strategy that also includes annual bonuses or commission awards, equity awards, as well as other region-specific health and welfare benefits.

US Only: 

• 401K with an employer match
• Health, dental, vision, life insurance, and short-term and long-term disability coverage. 
• Flexible spending account for health care and dependent care
• Wellness Reimbursement
• Work from Home Reimbursement
• Flexible vacation policy
• Parental leave program
• Company Issued Laptop