Project Manager (Remote, CST/EST)

Job Description

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the Role:

The Project Manager will manage projects that are aimed at delivering M-Files solutions to customers.

Responsibilities and Duties:

Deliver customer projects on schedule and with high customer satisfaction and quality, while ensuring the defined budget and work effort objectives are met. Project manager achieves these goals by:

In the project sales phase

• Planning the project so that it can be delivered to meet the defined objectives
• Co-operating with Solution Architect to ensure that the delivered solution has been defined so that relevant details of delivery, as well as effort estimation, have been properly addressed
• Co-operating with Sales to ensure that project budget is sufficient to enable needed level of resourcing
• Co-operating with Manager/Director, Services in relevant region, to indicate the needed resourcing for the project, and to ensure such resource will be available
• Co-operating with Subcontracting Manager, to ensure the needed subcontracted deliveries can be acquired

 In the project execution phase

• Ensuring the needed consulting, Product Development (PD) and subcontracted resources are available for the project
• Establishing the project work practices, meetings and required means of communication
• Ensuring that the roles, responsibilities, expectations for each of the project stakeholders have been understood and acknowledged
• Defines the tasks allocated to the project team and external stakeholders, and follows up their completion
• Establishes and maintains the required (sufficiently high) level of communication and transparency with the customer
• Ensuring any deviations to project goals and targets are addressed and resolved in a timely manner
• Handling any scope change requests, and ensures that the impact of the changes is analyzed, and the changes get approved along with their impact on project schedule and cost
• Driving project into completion and get the deliveries approved by the customer

 *Travel could be as high as 25% or more

Collaboration Opportunities

Reports and escalates project delivery issues to, and gets guidance from, Team manager or Director, Project Management Office. Also raises subcontracting needs to Subcontracting Manager and co-operates in subcontractor selection and managing the subcontracting.

• Co-operates with Sales (Sales Manager, Key Account Manager) in projects.
• Co-operates with Manager/Director, Services in relevant region to receive needed consulting resources for projects.
• Co-operates with SW Team Manager (Customer Projects, PD), to receive needed PD tasks for the projects.
• Co-operates with Service Managers to plan and execute transition from the project to service management

Key Competencies

• High ability to drive projects to completion and manage dependencies and issues during project, while maintaining the budget, schedule, and customer satisfaction.
• Strong people skills and ability to communicate with customers and translate their needs into specific actions and solutions.
• Ability to gain high-level expertise in M-Files solutions and technologies, to enable fluent co-operation with customers and internal stakeholders.

Requirements

Who you are/Qualifications and Skills:

• Great Communicator: We're seeking someone who can chat with anyone, from customers to team members, with ease. You'll need to translate customers' wishes into clear plans and keep everyone in the loop, all while keeping it friendly and understandable.
• Project Management: If you're the kind of person who can keep competing priorities balanced, you might be perfect for this role. We need someone who can organize tasks, manage resources, and handle any curveballs that come their way, all while keeping things on track, on time, and on budget.
• Customer Advocate: Do you thrive on making people happy? We're looking for someone who puts the customer first, every time. You'll need to listen carefully, solve problems with a smile, and make sure our customers walk away feeling valued.
• Quick Learner: If you're always up for learning something new, you'll fit right in. We need someone who's eager to dive into the world of M-Files and become an expert in no time. The more you know, the better you can help our customers and our team.
• Team Player: We're all about teamwork here. If you're someone who loves collaborating, brainstorming, and bringing out the best in others, you'll fit right in. You'll be working closely with a diverse bunch of people from different departments, so being a team player is key.

Participation in our Recruitment Process:

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager (Sr. Consulting Unit Manager) + Internal Team Member
3. Internal Team Member (Senior Leadership or current PM)
4. Panel Interview w/Possible Assessment
5. Final Interview: SVP, Global Services (based on availability)  

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs

Benefits

 Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer 

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)