Senior Solution Architect (Remote, United States, CST/EST)

Job Description

APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume. 

We recognize that job searching can sometimes feel uncertain, and we want to be respectful of your time and interest. We're committed to providing updates after the review period and thank you in advance for considering M-Files as your next career opportunity.

Who We Are

M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries. 

At M-Files, our Guiding Principles unite us across diverse cultures and personalities:

1. Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
2. Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
3. Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

Summary of the role:

As a Sr. Solution Architect, you are a key part of the Consulting Services team and will play a critical role in driving our success. You will serve as Subject Matter and Solution Expert in M-Files software and Systems Integration. 

You will serve as the Design and Technical Lead on Key Customer engagements and work closely with the Customer and Project Team to discuss customer needs and design solutions to satisfy those requirements. 

What you will be doing/Responsibilities and Duties:

• Serve as Subject Matter and Solution Expert in M-Files software and Systems Integration.
• Work closely with the Customer and Project Team to discuss customer needs and design solutions to satisfy those requirements on new and ongoing customer implementations.
• Serve as the technical design leader on multiple projects.
• Translate Business Requirements to a technical solution design to be implemented by the project consultants.
• Work with other members of your project team to design, develop and deploy solutions on a varying number of Customer engagements.
• Review requirements and develop solutions and relevant documentation.
• Oversee delivery validation to ensure deliverables are met and exceed customer expectations for quality and reliability.
• Work closely with Project Management on all aspects of project planning which includes developing timelines and outlining necessary tasks for successful project completion.
• Coordinate with the Consultants on the technical aspects of deployments to ensure they are met.
• Coordinate with project management and assist with any necessary change requests and product updates required for customer success from R&D and Product Management
• Assist with requirements gathering, solution design, development, deployment, migration, QA, UAT, and other consulting related engagements
• Help customer identify and clarify their needs.
• Identify and validate M-Files integrations with existing data sources.
• Provide consultation on design best practice.
• Validate Customer Requirements are met.
• Mentor and lead more junior members of the consulting unit.
• Be a key participant in requirements review, solution design and documentation.
• Ensure deployments exceed customer expectations for quality and reliability.
• Work closely with M-Files Project Management to ensure timelines and technical aspects of a deployments are met.

Reasons You May Enjoy Working Here

• You’ll be part of a growing Services organization, joining a collaborative and supportive global team.
• You’ll have the opportunity to work directly with customers across diverse industries, solving real operational challenges.
• You’ll gain exposure to advanced AI-native solutions that are transforming the way organizations manage knowledge.
• You’ll have autonomy to lead projects, influence outcomes, and see your work directly impacting customer success.
• You’ll be part of a company recognized as a Great Place to Work, where innovation, growth, and kindness drive everything we do.

Requirements

Who you are/Qualifications and Skills:

• 5+ years of experience in solution architecture, systems integration, enterprise software consulting, or related technical delivery environments.
• Strong experience designing and delivering solutions within enterprise information management, content services, workflow automation, or document management ecosystems.
• Experience with M-Files or comparable enterprise platforms is considered a strong advantage.
• Bachelor's degree in Computer Science, Information Systems, Information Management, or related field (or equivalent practical experience).
• Demonstrated experience leading complex customer implementations and serving as a technical lead across multiple concurrent engagements.
• Strong understanding of enterprise IT environments including cloud and on-premises infrastructure, databases, authentication systems, APIs, and application integrations.
• Experience translating business requirements into scalable technical solution designs.
• Strong communication and stakeholder management skills, with the ability to engage effectively with both technical and business audiences.
• Experience working directly with customers in consulting, implementation, or technical advisory environments.
• Ability to influence project direction, guide technical decision-making, and drive resolution across cross-functional teams.
• Experience mentoring or supporting junior consultants, architects, or project team members is preferred.
• Strong problem-solving mindset with the ability to navigate ambiguity and manage competing priorities.
• Comfortable producing technical documentation including solution designs, architecture diagrams, and implementation documentation.
• Experience with cloud technologies, systems integration methodologies, and enterprise application architecture preferred.
• Ability to thrive in a fast-paced, customer-focused consulting environment.
• Willingness and ability to travel as needed to support customer engagements, workshops, implementation activities, and internal collaboration meetings (travel may vary based on customer and project needs).

Participation in our Recruitment Process:

1.     Initial Screening w/People & Culture Team Member

2.     Hiring Manager + Additional Leadership (Sr. Consulting Unit Manager + Consulting Unit Manager)  

3.     Panel Assessment: Technical Assessment - reviewed with internal team peers

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 2hrs

Participation in our Recruitment Process:

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager (Sr. Consulting Unit Manager) + Internal Team Member
3. Internal Team Member (Senior Leadership or current PM)
4. Panel Interview w/Possible Assessment
5. Final Interview: SVP, Global Services (based on availability)  

*Completed Recruitment Process Time Investment for Applicant: ~Approx. 3hrs

Benefits

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

By joining M-Files, you will get the opportunity to contribute to our success and growth, while developing your own expertise. Our team is fun, and our solutions are changing the market!

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

What We Offer 

• As a remote enabled company our employees enjoy the flexibility to establish their own life/work balance
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of employees' contribution up to the IRS max)
• Health insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stipend
• Life insurance (1x employee salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)