Operational Intelligence/Data System Engineer (PH Candidates Only)

Job Description

Type: Remote

Job Status: 8am-5pm EST

Start Date: ASAP

Company Summary:

At Helper Heroes, we’re on a mission to provide exceptional care and support to home care agencies in the U.S. We believe in true partnership where our virtual assistants act as an extension of the care team. Our goal is to ensure a compassionate, innovative, and efficient care experience for clients and families alike. 

Job Summary:

This position will support the ongoing development, maintenance, automation, and scaling of an advanced operational intelligence and governance analytics platform currently under active development. We are specifically looking for a candidate with strong technical and analytical capabilities who can eventually operate independently within a structured framework.

Requirements

Responsibilities:

• Running and validating Python scripts

• SQL data processing

• Dataset normalization

• CSV ingestion and cleanup

• Folder structure management

• Backup and rollback validation

• Dashboard support

• Power BI support

• QA validation of outputs

• Data lineage verification

• Automation support

• Documentation of daily system activity

• Execution log review

• Governance workflow support

The system includes:

• Large operational datasets

• SQL operations

• Python-based analytics

• AI-assisted processing

• Governance analytics

• RCA / escalation intelligence

• Timestamp correlation

• Operational reconstruction

• Power BI visualization

• CSV normalization and automation

• Data pipeline governance

• Executive operational reporting

Preferred Skills and Qualifications:

Technical:
• Strong Python experience
• Strong SQL experience
• Strong Microsoft Excel experience
• Experience with CSV handling and large datasets
• Experience with pandas (Python library)
• Experience with Power BI or dashboard development
• Data normalization / ETL experience
• File structure and folder governance discipline
• Ability to work with large operational datasets
• Ability to follow structured naming conventions and workflows

Preferred:
• AI / NLP familiarity
• Experience with operational analytics
• Experience with automation scripting
• Experience with data lineage or audit tracking
• Experience with healthcare or operations analytics
• Git/version control familiarity

IMPORTANT PERSONALITY / WORK REQUIREMENTS:

The candidate MUST:
• Be highly detail-oriented
• Be extremely organized
• Be able to follow strict governance protocols
• Be comfortable working with evolving systems
• Be comfortable documenting work daily
• Be able to learn quickly
• Be comfortable with repetitive validation and auditing tasks
• Be proactive and solutions-oriented
• Be trustworthy and professional
• Be capable of handling confidential operational information responsibly

The candidate should also:
• Be comfortable working independently after training
• Be responsive during working hours
• Be capable of long-term system support and scaling
• Be comfortable with continuous improvement environments

THIS IS NOT:
• A website development role
• A customer service role
• A social media role
• A basic VA role
• A WordPress role
• A graphic design role

This is closer to:
• Data systems engineering
• Operational intelligence support
• Analytics engineering
• Pipeline management
• Technical operations support

Benefits

Why You’ll Love Working with Us:

• Competitive Base Pay: We offer the highest base pay in the home care industry! 
• Make a Difference: You’ll play a key role in ensuring that client receive the best service.
• Fun & Supportive Team: We’re a tight-knit group that values collaboration, compassion, and a good laugh.

Ready to Be a Hero?

If you’re excited about the opportunity to join our team, where you’ll be appreciated, have a sense of purpose and inclusion and are willing to help us create a brighter, more compassionate care experience, we can’t wait to hear from you! Apply today and let’s make a difference together.