Czech Speaking Customer Service Agent For Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is delighted to offer an exciting position for a Czech Speaking Customer Service Agent to work with Booking.com in Greece. This role provides a unique opportunity to deliver excellent service to Czech-speaking customers while enjoying the vibrant lifestyle that Greece has to offer.

Responsibilities

• Respond to inquiries from Czech-speaking customers regarding bookings, accommodations, and travel-related questions through phone, email, and chat channels.
• Provide clear and accurate information to resolve customer issues efficiently and effectively.
• Handle complaints professionally and work towards a satisfactory resolution for all parties.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Collaborate with various departments to ensure seamless service delivery and customer satisfaction.
• Stay updated with Booking.com policies, services, and promotions to provide up-to-date assistance.

Requirements

• Fluency in Czech (both written and spoken); proficiency in English is advantageous.
• Previous experience in customer service, preferably within travel, hospitality, or related industries.
• Excellent communication skills and a customer-oriented approach.
• Ability to manage challenging situations with patience and professionalism.
• Proficiency with CRM systems and standard office applications.
• Self-motivated with the capacity to work independently in a remote or office-based setting.
• Open to relocating to Greece and embracing a new cultural and work environment.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...