Slovak Speaking Customer Service Agent For Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is delighted to offer an exciting opportunity for a Slovak Speaking Customer Service Agent to join the Booking.com team in Greece. This role involves delivering exceptional service to Slovak-speaking customers, supporting their needs related to travel bookings and accommodations on one of the world’s leading travel platforms.

Responsibilities

• Provide high-quality customer support to Slovak-speaking clients via phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and other related requests.
• Resolve customer issues effectively, ensuring a positive and seamless travel experience.
• Maintain accurate records of customer interactions in the CRM for quality assurance.
• Stay updated on Booking.com services, promotions, and policies to provide accurate information.
• Collaborate with team members to enhance overall service delivery and customer satisfaction.

Requirements

• Fluency in Slovak (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service or travel & hospitality industry is preferred.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Strong problem-solving capabilities and ability to handle challenging situations calmly.
• Proficient with CRM systems and standard office applications.
• Self-motivated and able to work independently in a remote working environment.
• Enthusiasm for the travel industry and willingness to work in Greece.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...