Danish Speaking Customer Service Agent For Booking.com - Work In Greece

Job Description

Mercier Consultancy MD is excited to offer an opportunity for a Danish Speaking Customer Service Agent to join the team for Booking.com, with the position based in Greece. This role involves delivering exceptional customer service to Danish-speaking customers, helping them with their booking inquiries and ensuring a smooth and positive experience.

Responsibilities

• Provide support to Danish-speaking customers via phone, email, and chat regarding their bookings and related inquiries.
• Assist customers with reservation changes, cancellations, and payment questions.
• Handle customer complaints professionally and strive to resolve issues promptly to maintain customer satisfaction.
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to offer enhanced solutions and improve the customer service experience.
• Stay up-to-date with the latest Booking.com products, policies, and industry trends.

Requirements

• Fluency in Danish (both written and spoken); proficiency in English is beneficial.
• Experience in customer service, particularly in the travel or hospitality industry, is a plus.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional when handling challenging customer situations.
• Proficiency in CRM systems and standard office software.
• Self-motivated and able to work independently in a dynamic environment.
• Strong problem-solving skills and a customer-centric attitude.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. 2 Extra Salaries Per Year
4. Fully Paid Training
5. Health Insurance
6. And Much More...