IT Support Specialist

Job Description

Monday-Friday

Position: IT Support Specialist

Arena Staffing is seeking a highly motivated and experienced IT Support Specialist to join our team on a full-time basis. As an IT Support Specialist, you will be responsible for providing technical support and troubleshooting assistance to our employees.

Key Responsibilities:

- Provide technical support to employees via phone, email, and in-person

- Troubleshoot and resolve hardware, software, and network issues

- Install and configure computer systems and software

- Set up and maintain user accounts and permissions

- Monitor and maintain computer systems and networks

- Perform regular backups and data recovery

- Assist with the implementation of new technology and software

- Train employees on basic computer and software usage

- Keep track of inventory and order necessary equipment and supplies

- Maintain documentation and records of technical issues and resolutions

- Collaborate with other IT team members to improve processes and procedures

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field preferred

- 2+ years of experience in a similar role

- Strong knowledge of computer hardware, software, and networking

- Experience with Windows and Mac operating systems

- Familiarity with Active Directory and Microsoft Office 365

- Excellent problem-solving and communication skills

- Ability to work independently and in a team environment

- Strong attention to detail and organizational skills

- IT certifications (e.g. CompTIA A+, Microsoft Certified IT Professional) a plus

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within our company. If you have a passion for technology and providing excellent customer service, we want to hear from you! Apply now to join our dynamic team as an IT Support Specialist at Arena Staffing.