Client Success Coordinator

Job Description

The Role

City Cast makes local podcasts and newsletters for cities around the U.S.  We’re hiring a Client Success Coordinator to help our rapidly expanding media company in our advertising operations department. In this role, you will be responsible for the post-sale process of overseeing advertising campaigns from start to finish. You’re perfect for this role if you have excellent stakeholder management skills, want to be part of something new, and love being hands-on. This position is a remote position and will report to the Client Success Manager.

Application Deadline: 05/15/26

What You’ll Do

Responsibilities:

• Work with city-based sales executives for intake, scheduling, client communication, and post-campaign reporting for podcast, newsletter, and social advertising
• Manage all post-sale campaign elements, including ownership across kick-off calls, production, launch and reporting
• Maintain ad planner and communicate with staff responsible for ad creative
• Manage post-sale ad tools within platforms such as megaphone, Sanity, and Instagram, as well as be able to troubleshoot
• Ensure that all deadlines for ad assets are met for both the advertisers and the city teams 
• Ensure city teams are notified and aware of expectations and requirements for each campaign in a clear and timely manner 
• Proactively identifies opportunities for account growth, renewal & upsell
• Outstanding communication, organization, and project management skills with obsessive attention to detail
• Takes pride in delivering exceptional customer service

Requirements

What You Bring

Preferred Qualifications:

• Excellent attention to detail and follow-through skills 
• Strong stakeholder management skills
• Strong written and verbal communication skills
• Excellent organizational skills and aptitude for learning new processes and technologies
• Familiarity with project management tools such as Airtable 
• Familiarity with CRMs such as Hubspot
• Excitement about working in a nimble, casual, but intense startup environment.
• Familiarity with digital advertising and podcasting is a plus
• Prior experience in a client facing role
• Experience working at a high volume, managing multiple campaigns at once 
• Demonstrated ability to work independently, prioritize tasks, and manage time effectively
• Initiative to take on responsibilities and drive projects forward with minimal supervision

Required:

• Minimum three years of experience in a professional workplace setting.

Benefits

This position is full-time and remote, with excellent benefits. The salary range is $55,000-$65,000 depending on experience, and includes sales commission in addition to salary. City Cast is an equal opportunity employer committed to excellence through diversity, which involves attracting talented people from diverse backgrounds and traditions. Read about our mission and core values here. We encourage everyone to apply.

About City Cast: We’re a network of one-of-a-kind, daily local news podcasts in cities around the country, accompanied by a daily email newsletter and website that keeps you in the know about what’s happening in your community. Currently available in Chicago, DC, Denver, Las Vegas, Madison, Nashville, Philadelphia, Pittsburgh, Portland, Salt Lake, Seattle, and Twin Cities, City Cast is the smartest, easiest way to connect with the place you live and love.

City Cast is an affiliate of Graham Holdings. Read the Graham Holdings Company California Worker Privacy Statement here.