Medical Customer Service Representative

Job Description

Medical Customer Service Representative (Bilingual English/Spanish, Patient Support – Remote, U.S. Hours)

About the Role

We’re hiring a Medical Customer Service Representative to support patients through appointments, inquiries, and service coordination in a fast-paced healthcare environment.

This is a patient-facing role where you’ll handle phone, email, and chat support, ensuring every interaction is clear, accurate, and compassionate.

If you’re fluent in English and Spanish, detail-oriented, and experienced in customer support or healthcare environments, this role is for you.

Responsibilities

Patient Support & Communication

• Respond to patient inquiries via phone, email, and chat
• Provide accurate information on:
• Appointments and scheduling
• Medical services
• Insurance and billing inquiries
• Deliver a professional, empathetic, and patient-first experience

Issue Resolution & Coordination

• Troubleshoot service or platform-related issues
• Coordinate with internal teams to resolve patient concerns
• Escalate complex cases while maintaining clear communication

CRM, Documentation & Compliance

• Maintain accurate records in CRM systems
• Ensure documentation meets quality and compliance standards
• Follow strict patient confidentiality and data security protocols

Team Collaboration & Continuous Improvement

• Communicate with team members to improve workflows
• Participate in training and development programs
• Adapt to new tools, processes, and patient needs

Requirements

• Minimum 1 year of customer service experience (healthcare preferred)
• Fluency in English and Spanish (written and verbal)
• High school diploma required (Associate’s or Bachelor’s preferred)
• Experience using:
• CRM systems
• Communication tools (Slack, Zoom)
• Strong communication and problem-solving skills
• High attention to detail and ability to handle sensitive information
• Comfortable working remote during U.S. hours (LATAM-friendly)

Nice to Have

• Experience in healthcare, patient services, or medical support
• Familiarity with appointment scheduling, insurance verification, or billing
• Experience supporting customers across phone, email, and chat channels

Tools & Tech

• CRM systems
• Slack / Zoom
• Phone, email, and chat support tools

Why Join

• Be part of a patient-focused healthcare support team
• Deliver meaningful impact through high-quality patient service
• Fully remote role with structured workflows
• Opportunity for growth and ongoing training
• Join a team that is actively hiring and expanding

What Success Looks Like

• Fast and accurate response to patient inquiries
• High-quality, complete CRM documentation
• Strong patient satisfaction scores
• Full compliance with confidentiality and data standards
• Consistent reliability and attendance

Apply Now

If you’re a bilingual Medical Customer Service Representative who can deliver empathetic, accurate, and efficient patient support, we’d love to hear from you.

Apply now and help provide a smooth, positive healthcare experience for every patient.