German speaking customer service agent - work in Sofia - paid relocation
- Patrique Mercier Recruitment By Nellie
- Remote Malta
Job Description
Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a German Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent choice for individuals seeking to advance their customer service career while experiencing life in a dynamic city.
Responsibilities
- Provide high-quality customer service to German-speaking clients via phone, email, and chat.
- Handle customer inquiries related to products, orders, returns, and general support efficiently and professionally.
- Resolve customer complaints promptly to ensure satisfaction and loyalty.
- Maintain accurate and up-to-date records of customer interactions using CRM systems.
- Stay informed about company products and services to provide accurate and helpful information.
- Collaborate with internal teams to improve the overall customer experience.
- Participate in training sessions to continuously enhance skills and product knowledge.
Requirements
- Fluency in German and English, both spoken and written.
- Previous experience in customer service, preferably in a similar industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented with strong organizational skills.
- Willingness to relocate to Sofia, with relocation expenses fully covered by the company.
Benefits
- Comprehensive training fully covered
- Secure employment along with opportunities for career growth
- Competitive salary
- Extra health insurance options
- Access to over 50 benefits and services tailored to your needs
- A welcoming international workplace culture
- Ongoing support and learning opportunities
- 1500 euro singing bonus
- Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live
