Patrique Mercier Recruitment By Nellie

German speaking customer service agent - work in Sofia - paid relocation

  • Patrique Mercier Recruitment By Nellie
  • Remote Malta
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Job Description

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a German Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role offers a fully paid relocation package, making it an excellent choice for individuals seeking to advance their customer service career while experiencing life in a dynamic city.


Responsibilities

  • Provide high-quality customer service to German-speaking clients via phone, email, and chat.
  • Handle customer inquiries related to products, orders, returns, and general support efficiently and professionally.
  • Resolve customer complaints promptly to ensure satisfaction and loyalty.
  • Maintain accurate and up-to-date records of customer interactions using CRM systems.
  • Stay informed about company products and services to provide accurate and helpful information.
  • Collaborate with internal teams to improve the overall customer experience.
  • Participate in training sessions to continuously enhance skills and product knowledge.

Requirements

  • Fluency in German and English, both spoken and written.
  • Previous experience in customer service, preferably in a similar industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • Proficiency in customer service software and Microsoft Office tools.
  • Detail-oriented with strong organizational skills.
  • Willingness to relocate to Sofia, with relocation expenses fully covered by the company.

Benefits

  • Comprehensive training fully covered
  • Secure employment along with opportunities for career growth
  • Competitive salary
  • Extra health insurance options
  • Access to over 50 benefits and services tailored to your needs
  • A welcoming international workplace culture
  • Ongoing support and learning opportunities
  • 1500 euro singing bonus
  • Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live