Customer Service Representative (Logistics)

Job Description

We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.

This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.

Why You'll Want to Join

• You will be paid in USD (bi-monthly: every 15th and 30th)
• Paid Time Off in accordance with company policy
• Observance of Holidays per company guidelines
• 100% remote setup so you can work wherever you're most productive
• Own your accounts directly with clear responsibilities and minimal oversight
• Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage

What You'll Work On

Client and Order Management

• Serve as the day-to-day point of contact for assigned client accounts
• Receive, review, and process incoming orders with accuracy before warehouse execution
• Ensure all order details are correct and complete prior to handoff
• Manage high-volume email and async communication across clients via email and WhatsApp

Shipment Coordination and Routing

• Coordinate shipment routing based on client and end-customer requirements
• Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
• Handle routing instructions and ensure shipments are dispatched correctly and on time

Documentation and Logistics Administration

• Generate and manage bills of lading, shipping labels, and compliance documentation
• Ensure all shipments are fully documented and dispatch-ready
• Maintain accurate records across the internal WMS and logistics tools

Warehouse and Operations Coordination

• Act as the liaison between the client and the warehouse manager
• Communicate order priorities, flag issues, and track fulfillment status
• Resolve execution issues quickly and keep clients informed throughout

What You Bring

• Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
• Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
• Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
• Familiarity with warehouse management systems
• Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
• High attention to detail and a process-driven approach to managing multiple workflows simultaneously
• Comfortable working in a Windows-based environment with VPN and remote desktop access
• Availability to work EST business hours

Nice to Have

• Spanish language proficiency
• Experience working directly with importers or consumer goods companies
• Background managing client accounts independently in a 3PL or fulfillment environment

How to Apply

Please include:

1. Your updated resume
2. A short Loom video (1 to 2 minutes) introducing yourself, describing your logistics background, and walking through how you have managed order coordination and client communication in a previous role

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you know logistics operations inside and out, communicate clearly in writing, and take pride in keeping shipments accurate and clients informed, this role gives you direct account ownership and the autonomy to execute without constant oversight.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application - Submit your application and complete our prequalifying questions
2. Video Introduction - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview - Initial screening with our talent team
5. Executive Interview - Meet with senior leadership to discuss role alignment
6. Client Interview - Final interview with the client team you'd be supporting
7. Background & Reference Check - Professional reference verification
8. Job Offer - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.