Enterprise Account Manager

Job Description

Role Overview

As an Enterprise Account Manager at Botrista, you are the strategic growth engine for our most significant corporate partners. This is an expansion role focused on a dedicated portfolio of large-scale restaurant groups. Your mission is to move partners from successful pilots to full brand rollouts while relentlessly driving same-store volume.

You will sit at the intersection of Strategy, Operations, and Culinary Innovation, ensuring that Botrista isn't just a piece of equipment in the kitchen, but a core driver of our partners' top-line revenue.

Key Responsibilities

• Location Expansion: Identify and execute the roadmap for scaling Botrista across a partner’s entire regional or national footprint.
• Volume Optimization ("Cups Sold"): Partner with corporate culinary and marketing teams to optimize menu placement, LTO (Limited Time Offer) strategies, and pricing to maximize daily dispense volume.
• Strategic Business Reviews: Lead high-level QBRs that go beyond "support tickets" to focus on ROI, throughput data, and beverage category growth. These meetings can be in person, travel is required.
• Operational Consulting: Deep-dive into restaurant-level data to identify underperforming locations and consult with franchisees/operators on best practices to drive adoption.
• Marketing Expert: Coordinate local activations to help promote and drive same store sales at a single partner location. Collaborate with our Marketing department to boost awareness with a large franchisee group while simultaneously innovating an Enterprise menu change for a national chain of restaurants.
• Menu Strategy: Leverage critical brand insights to curate menu programs through understanding the brand identity of each client, identifying menu and execution gaps and leaning in to relevant trends, profiles, and brand guidelines.
• Executive Relationship Building: Maintain "sticky" relationships across the C-Suite, Operations, and Marketing departments within large-scale restaurant organizations.
• Cross-Functional Alignment: Work closely with the Implementation and Supply Chain teams to ensure seamless multi-unit rollouts once expansion is triggered.

Key Performance Indicators (KPIs)

• Net Revenue Retention: Growth of the existing account base.
• Location Growth: Successful activation of new sites within existing corporate groups.
• Same-Store Volume Growth: Increasing the average "Cups Sold" per machine, per day.

Requirements

Qualifications

• Experience: 5-7+ years in Enterprise Account Management or Strategic Success, specifically within Restaurant Tech, Hospitality, or Food & Beverage.
• The "Operator" Lens: You understand the friction points of a busy commercial kitchen and can speak fluently about operations to corporate and location contacts. 
• Analytical Prowess: Ability to translate complex dispense data into actionable business cases for corporate stakeholders.
• Influence without Authority: Proven track record of convincing corporate leaders to expand a program based on data and pilot success.
• Project Leadership: Experience managing the complexity of 50+ site rollouts simultaneously.
• Travel: This role requires travel to brand corporate offices and locations in the field. 

Benefits

• Fully company-paid Medical and 99% company-paid Dental and Vision Insurance

• 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
• Salary Band: $[150-170]K ; Bonus: 20% Commission