Italian Speaking Rent-a-Car Customer Service Consultant - Work In Bulgaria

Job Description

Mercier Consultancy MD is seeking an enthusiastic Italian Speaking Rent-a-Car Customer Service Consultant to join our team in Bulgaria. This exciting opportunity allows you to work in a vibrant environment where you will be responsible for delivering excellent customer service to our Italian-speaking clients in the rent-a-car sector.

As a Customer Service Consultant, you will play a crucial role in ensuring customers receive professional and helpful assistance regarding their car rental needs, making their experience smooth and enjoyable.

Key Responsibilities:

• Provide exceptional customer support in Italian through phone, email, and chat communication channels.
• Assist clients with reservations, inquiries, and any issues related to rent-a-car services promptly and efficiently.
• Handle customer complaints with professionalism and work towards effective resolutions.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to enhance service quality and address customer needs.
• Stay updated on company policies, offers, and fleet details to provide accurate information to customers.

Requirements

Requirements:

• Fluency in Italian (spoken and written) is essential; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the rent-a-car or travel industry, is a plus.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to multitask and work efficiently in a fast-paced environment.
• Familiarity with CRM software and basic computer skills.
• A proactive and positive attitude, with excellent problem-solving abilities.
• Willingness to work from Bulgaria with commitment and flexibility.

Benefits

1. Competitive Monthly
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Fully Paid Training
5. Health Insurance
6. Private Gym
7. And Much More...