IT Support Specialist

Job Description

We are seeking a highly skilled and motivated IT Support Specialist to join our team in Los Angeles, California. The IT Support Specialist will be responsible for providing technical assistance and support to our staff and ensuring the smooth operation of our IT systems. This is a full-time, permanent position with competitive salary and benefits.

Key Responsibilities:

- Provide technical support and troubleshooting for hardware, software, and network issues

- Install, configure, and maintain computer systems, printers, and other IT equipment

- Monitor and maintain the security of our IT systems, including backups and virus protection

- Set up new user accounts and manage access permissions

- Train staff on the proper use of technology and software applications

- Collaborate with vendors and service providers to resolve technical issues and implement upgrades

- Maintain inventory of IT equipment and software licenses

- Document and update IT procedures and policies

- Stay up-to-date with emerging technologies and make recommendations for improvement

Qualifications:

- Bachelor's degree in Computer Science, Information Technology or related field

- Minimum of 2 years of experience in IT support or related role

- Strong knowledge of Windows and Mac operating systems

- Experience with network troubleshooting and administration

- Familiarity with healthcare IT systems and HIPAA regulations is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and analytical skills