IT Support Specialist

Job Description

We are seeking an experienced IT Support Specialist to join our growing team. The IT Support Specialist will be responsible for providing technical support and assistance to our employees and ensuring the smooth operation of our IT systems. This is a full-time, permanent position based in our Dallas, Texas office.

Key Responsibilities:

- Provide technical support to employees for hardware, software, and network related issues

- Troubleshoot and resolve IT problems in a timely manner

- Install, configure, and maintain computer systems and software

- Ensure the security and integrity of our IT systems and data

- Monitor and maintain network and server infrastructure

- Assist with the implementation of new IT systems and upgrades

- Train employees on the use of new technology and systems

- Maintain accurate records of IT equipment and software licenses

- Collaborate with external vendors and service providers to resolve technical issues

- Stay up-to-date with the latest trends and developments in the IT industry

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or related field

- Minimum of 2 years of experience in IT support or a similar role

- Strong knowledge of computer hardware, software, and networking systems

- Experience with Windows and Mac operating systems

- Familiarity with network security and data backup solutions

- Excellent problem-solving and troubleshooting skills

- Ability to work independently and in a team environment

- Strong communication and interpersonal skills