Customer Service Coordinator (Remote)

Job Description

Job Summary
LJ Horizons is seeking a dependable and organized Customer Service Coordinator to support client requests and provide a high level of service in a remote environment.

This role is ideal for individuals who enjoy helping others, staying detail-focused, and guiding clients through a structured process from start to finish.

You will assist clients with coordinating personalized experiences, including family-focused arrangements and related services.

Key Responsibilities
Respond to client inquiries in a timely and professional manner
Assist with coordinating services, scheduling, and updates
Guide clients through a structured process from start to completion
Maintain accurate and organized client records
Monitor progress to ensure timely completion of requests
Communicate clearly with clients and provide consistent follow-up
Deliver a positive and supportive customer experience

Qualifications
Strong communication and organizational skills
Ability to manage multiple tasks and priorities
Self-motivated with the ability to work independently
Detail-oriented with strong follow-through
Comfortable using online tools and systems
Customer service or administrative experience preferred

What We Offer
Training and ongoing support
Flexible scheduling based on availability and client needs
Opportunities for growth within the organization
Supportive team environment
Access to tools and systems needed for success

Work Environment
Fully remote position
Flexible schedule based on business needs
Reliable internet connection required

About Us
LJ Horizons is a client-focused service organization dedicated to coordinating personalized experiences for individuals, couples, and families. Our team provides structured support, clear communication, and a high standard of service in a fully remote environment.